Sara Peoples-Foster
CHARLOTTE,NC
Summary
Knowledgeable Certified Nursing Assistant with solid foundation in patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Experienced leader with strong background in guiding teams, bring top-notch abilities in reception/clerical work, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Care Partner
Novant Health Providence OB/GYN
05.2025 - Current
- Increased efficiency within the clinical setting by streamlining processes and implementing best practices for patient care coordination.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Nursing Assistant/Medical Unit Reception
Novant Health Presbyterian Medical Center
08.2022 - 05.2025
- Implemented process improvements to enhance workflow efficiency in patient care delivery.
- Built rapport with patients and families, providing emotional support during difficult times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Streamlined front desk operations by implementing new filing systems for patient records management.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Insurance Follow-Up Representative 1
Novant Health Medical Group
02.2022 - 08.2022
- Managed insurance claims follow-up processes to ensure timely resolution and payment.
- Coordinated with healthcare providers to gather necessary information for claim processing.
- Analyzed denied claims, identified root causes, and implemented corrective actions for future submissions.
- Developed training materials to enhance team knowledge on insurance policies and procedures.
- Reviewed policy guidelines to ensure compliance with regulatory standards in claims processing.
- Reduced errors in claim submissions by conducting thorough audits of patient accounts prior to submission, ensuring accuracy and completeness of information.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
Certified Nursing Assistant/Medical Unit Reception
Novant Health Presbyterian Medical Center
08.2021 - 02.2022
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Trained new staff on best practices for patient care and safety protocols.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant/Behavioral Health Technician
Novant Health Presbyterian Medical Center
12.2017 - 08.2021
- Assisted patients with daily living activities, promoting comfort and well-being.
- Monitored vital signs, documenting changes for nursing staff to ensure patient safety.
- Maintained cleanliness and organization of patient care areas, adhering to infection control protocols.
- Collaborated with healthcare team members to develop and implement individualized care plans.
- Provided emotional support and companionship to patients, fostering a positive healing environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Bachelor of Arts - Deaf Studies
Carolina University
Winston Salem, NC06-2028
Diploma -
Mount Tabor High
Winston Salem, NC06.2008
Skills
- Basic Life Support
- Urinary Catheter Care
- Database Administration
- Medical Office Administration
- Shared Governance
- Infection Control Procedures
- Oxygen Therapy
- CNA Certification
- Periph IV Fluids
- Team Collaboration
- Project Management/Organizational Skills
- American Sign Language
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Languages
American Sign Language
Limited Working
Timeline
Clinical Care Partner
Novant Health Providence OB/GYN
05.2025 - Current
Certified Nursing Assistant/Medical Unit Reception
Novant Health Presbyterian Medical Center
08.2022 - 05.2025
Insurance Follow-Up Representative 1
Novant Health Medical Group
02.2022 - 08.2022
Certified Nursing Assistant/Medical Unit Reception
Novant Health Presbyterian Medical Center
08.2021 - 02.2022
Certified Nursing Assistant/Behavioral Health Technician
Novant Health Presbyterian Medical Center
12.2017 - 08.2021
Bachelor of Arts - Deaf Studies
Carolina University
Diploma -
Mount Tabor High