Sara Miceli
Wilmington
Summary
Operations assistant manager professional with 4+ years of experience in short-term rental properties. Skilled in Owner relations, daily operations, vendor coordination, and fast-paced property management. Holds a Provisional Broker License with strong experience in hospitality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Property Managment Assistant
Vacasa/Casago/Carolina Costal Retreats
Wilmington
08.2022 - 03.2026
- Identified and resolved issues in housekeeping, maintenance, and guest and owner concerns promptly and professionally
- Assisted local management team in Carolina Beach/Kure Beach and Wilmington/Wrightsville
- Inspected properties before guest arrivals, following up on issues during stays, and regularly checked empty units
- Coach new team members with platforms and in field work
- Ordering/inventory of amenities ,office supplies and restocking needs
- Provided assistance to team in various tasks and projects
Assistant Guest Service Manager
Lowes Foods
Wilmington
12.2021 - 05.2022
- Supervising and execution of all guest service policies including asset protection, shrink control, and guest satisfaction
- Scheduled, hired, onboarded, trained, and developed employees to meet store standards.
- Handled customer and employee requests, including refunds, loans, audits, voids, Western Union, and lottery services.
- Sales, cash, invoice accounting, and bank deposits
- Stock and rotate Candy, soda, and snacks
- Checking/Responding to email beginning, mid and end of each shift
- Generated cashier and guest service performance reports using Profitect.
Medical Receptionist
Carolina Foot & Ankle Specialist
Gastonia/Charlotte
07.2007 - 07.2021
- Greeted patients and scheduled appointments to ensure timely care delivery
- Answer phone/assistant patient with their inquiries
- Formalized Scheduling for improved patient/doctor health and profit
- Quantify results wherever possible
- Implemented strategies to reduce no-show appointments, enhancing patient attendance
- Performed cleaning of Waiting room, Exam rooms, Bathrooms and sterilize of instruments in accordance with OSCA
- Received/Scan/Input all documents, Insurance cards and collection of copays
- Maximized efficiency of electronic medical records by optimizing workflows.
Cooler/Warehouse Lead
Mayes
Charlotte
04.2019 - 03.2020
- Led team in receiving all fresh flowers and pallets.
- Restructured order pulling, counting, packaging for improved accuracy of orders and timely delivery
- Trained new hires proper process/procedures and holding staff accountable
- Forecasted following week shipments for merchandising
- Briefed team and other departments of any issues with product daily
- Enforced all safety protocols- Arbitrated to above and beyond Customer Service
Sales Support Specialist
JCPenny
Pineville
11.2010 - 01.2012
- Displayed merchandise according to plan-O-gram to enhance visual appeal and customer engagement
- Inventory/Price changes
- Constructed backdrops and displays to create an inviting shopping environment
- Operated cash register to process transactions efficiently
- Maintained up-to-date knowledge of current sales and promotions to provide accurate information and enhance customer experience
- Welcomed customers upon entry and offered assistance with inquiries
- Ensure store is clean and safe
Cashier
Bi-Lo
Charlotte
06.2001 - 01.2003
- Processed customer transactions and received payments efficiently
- Maintained updated knowledge of product codes, sales, and promotions to assist customers
- Compute/record all transactions
- Greeted customers and addressed inquiries to enhance shopping experience
- Maintain clean and orderly checkout area
- Processed personal checks for customer transactions at the register.
Education
Highschool -
South Mecklenburg
Charlotte, NCProvisional Brokers License - Real Estate
Cape Fear Community College
Wilmington, NCSkills
- Adaptability and problem solving
- Collaborative team member, as well the ability to self-start and work independently
- PMS and mobile application learning
- Smart lock systems and installation/basic maintenance
- Owner and guest communication
- Professional and clear communication
- Positive owner relationships
- Property inspection
- Detail orientation
Timeline
Property Managment Assistant
Vacasa/Casago/Carolina Costal Retreats
08.2022 - 03.2026
Assistant Guest Service Manager
Lowes Foods
12.2021 - 05.2022
Cooler/Warehouse Lead
Mayes
04.2019 - 03.2020
Sales Support Specialist
JCPenny
11.2010 - 01.2012
Medical Receptionist
Carolina Foot & Ankle Specialist
07.2007 - 07.2021
Cashier
Bi-Lo
06.2001 - 01.2003
Highschool -
South Mecklenburg
Provisional Brokers License - Real Estate
Cape Fear Community College