Sara Lewis
Charlotte
Summary
Proven track record in enhancing fleet operations and customer satisfaction, with 18 years of relevant experience. Successful in leveraging strong vehicle coordination and team collaboration skills. Expert in utilizing technology for efficient route planning, significantly improving delivery times. Excelled in managing complex schedules and fostering client relationships, contributing to substantial business growth.
Overview
17
17
years of professional experience
Work History
Dispatcher
Great Lakes Petroleum
Charlotte
12.2023 - Current
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Arranged for repairs to restore service and schedules.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Prepared daily work and run schedules.
East Coast Fleet Manager
Circle K
Charlotte
12.2019 - 06.2023
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Handled departmental scheduling to maintain proper staffing for shifts.
Senior Account Manager
Nolan Transportation Group, LLC
Charlotte
03.2014 - 05.2018
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified opportunities for cross-selling products and services to existing customers.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Successful in adding new business to the sales portfolio.
Account Specialist
R.R. Donnelley Logistics Services
Charlotte
04.2008 - 03.2014
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Reviewed driver logs for accuracy and compliance with regulations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Assigned drivers to appropriate routes based on customer needs.
- Prepared daily work and run schedules.
Education
Some College (No Degree) - Business Administration
Winthrop University
Rock Hill, SCSkills
- Driver communication
- Incident reporting
- Equipment management
- Vehicle coordination
- Verifying coverage
- Database updates
- Time management
- Database management
- Team collaboration
- Customer service
- Schedule coordination
Closing
Thank you for considering my application. I would welcome the chance to discuss how my skills and experience align with your organization's needs in more detail.
Qualifications - Highlights
- Expertise in logistics strategy development, Proven ability to develop and execute strategic initiatives that align with overall business objectives.
- Exceptional problem-solving skills, Thrives in fast-paced, challenging environments with a demonstrated ability to identify and resolve complex logistical issues.
- Technology proficiency, Well-versed in leveraging cutting-edge logistics software and systems to streamline operations.
Professional Development
- Attending conferences
- Workshops
- Networking events
Timeline
Dispatcher
Great Lakes Petroleum
12.2023 - Current
East Coast Fleet Manager
Circle K
12.2019 - 06.2023
Senior Account Manager
Nolan Transportation Group, LLC
03.2014 - 05.2018
Account Specialist
R.R. Donnelley Logistics Services
04.2008 - 03.2014
Some College (No Degree) - Business Administration
Winthrop University
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