Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SANYA FOREMAN

Rocky Mount

Summary

Dynamic Supervisor with a proven track record at UPS, excelling in operations management and staff motivation. Enhanced team productivity through effective training and conflict resolution, achieving significant improvements in customer satisfaction. Skilled in inventory control and fostering a collaborative work environment, driving success through clear communication and goal-oriented strategies.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Supervisor

UPS
04.2007 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Jewelry Sales Associate

Sears Brands
04.2004 - 10.2008
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Customer Service Representative

Aegis Customer Support Services Private
05.2005 - 2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Worker

QVC Distribution Center
2002 - 2005
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Cashier Team Lead

Rite-Aid Pharmacy
2001 - 2005
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Education

Rocky Mount High School
Rocky Mount, NC
05.1999

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Inventory control
  • Staff discipline
  • Processes and procedures
  • Operations management
  • Conflict resolution
  • Inventory oversight

Certification

Hazardous Material

Aircraft Service Air Recovery Certification

Timeline

Supervisor

UPS
04.2007 - Current

Customer Service Representative

Aegis Customer Support Services Private
05.2005 - 2007

Jewelry Sales Associate

Sears Brands
04.2004 - 10.2008

Warehouse Worker

QVC Distribution Center
2002 - 2005

Cashier Team Lead

Rite-Aid Pharmacy
2001 - 2005

Rocky Mount High School

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SANYA FOREMAN