Santina DiSalvo
Greensboro
Summary
Experienced Restaurant Owner with extensive experience in sales, event coordinating, and business execution. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue in all areas of sales.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Owner/Catering & Events Owner
Vivace Italian Restaurant
Plantation
12.2015 - 01.2026
- Managed daily operations of a high-volume Italian restaurant.
- $1.5-2 million annual sales
- Oversaw staff scheduling and training for optimal performance.
- Developed seasonal menus featuring authentic Italian cuisine.
- Ensured compliance with health and safety regulations.
- Handled vendor relationships for quality ingredient sourcing.
- Implemented marketing strategies to attract new customers.
- Maintained financial records and managed budgetary expenses.
- Fostered a positive dining experience through exceptional customer service.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Coordinated catering services when requested by customers .
- Created promotions and special events to attract customers and boost sales.
- Hired, trained and motivated staff to fill all restaurant openings.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Managed food preparation, guest interaction, quality control and customer relations.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Trained and supervised kitchen staff in proper food preparation techniques.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Negotiated contracts with vendors for food, equipment and supplies.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Realtor Associate
Coldwell Banker
Plantation
01.2018 - 01.2019
- Assisted clients in buying and selling residential properties.
- Conducted property showings and open houses for potential buyers.
- Developed marketing materials to promote listed properties effectively.
- Maintained knowledge of local market trends and property values.
- Coordinated home inspections and appraisals for transactions.
- Negotiated contracts and agreements between buyers and sellers.
- Scheduled home viewings with potential buyers.
- Accompanied buyers during property inspections.
- Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
- Promoted properties via advertisements, open houses and multiple listing services.
- Worked closely with title companies throughout closing processes ensuring accuracy of paperwork prior to signing documents.
- Negotiated contracts between buyers and sellers to ensure fair pricing based on market value.
- Organized showings of properties for prospective buyers while adhering to safety protocols during the COVID-19 pandemic.
- Attended weekly sales meetings with brokers to discuss industry trends and new developments.
- Created detailed reports of property listings, including photos, descriptions, financials, and other relevant information.
- Researched local neighborhoods and school districts for clients seeking a home in specific areas.
- Conducted open houses, both in-person and virtual, to showcase homes for sale.
Realtor
Rickenback Realty
Aventura
02.2012 - 12.2015
- Guided clients through buying and selling processes for residential properties.
- $500 million in annual sales
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and terms between buyers and sellers effectively.
- Organized open houses and property showings to attract potential buyers.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Provided exceptional customer service to ensure client satisfaction throughout transactions.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Represented buyers and sellers in major real estate transactions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Researched and determined competitive market price.
- Accompanied buyers during property inspections.
- Answered inquiries from potential buyers regarding features of property listings.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Generated leads through networking activities, cold calling prospects, referrals.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Generated list of properties to meet specific client needs.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Attended industry events such as conferences or seminars related to real estate topics.
Restaurant Co- Owner
Park Central Cafe
Miami
02.2012 - 04.2015
- Managed daily operations and staff scheduling for efficient restaurant functioning.
- Developed menus and seasonal specials based on customer preferences and market trends.
- Oversaw inventory management to ensure timely supply of ingredients and materials.
- Trained new employees on customer service protocols and operational procedures.
- Fostered a positive work environment through team building and conflict resolution initiatives.
- Maintained an organized system for tracking orders, reservations, payments.
- Worked closely with chefs to plan daily specials or seasonal menus.
- Monitored food preparation techniques used by kitchen staff to ensure high quality meals were served.
- Reviewed customer surveys and implemented changes based on their feedback.
- $3 million in annual sales
Restaurant Manager/Restaurant Co-Owner
Strombolis
Raleigh
09.2007 - 02.2012
- Trained and supervised staff to maintain high service standards and teamwork.
- Managed daily operations of a busy Italian restaurant to ensure smooth service.
- Developed and implemented kitchen processes to enhance food preparation efficiency.
- Oversaw customer service interactions to promote a welcoming dining experience.
- Enforced health and safety regulations to maintain compliance in food handling practices.
- Collaborated with suppliers to negotiate pricing and secure quality ingredients for dishes.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Bachelor of Arts - Communications/Economics
Allegheny College
Meadville, PA 08.2004 - 05.2007
The Ellis School
Pittsburgh, PASkills
- Staff training
- Sales strategies
- Financial analysis
- Marketing execution
- Problem solving
- Team building
- Time management
- Customer relationship management
Languages
English
Native/ Bilingual
Italian
Limited
Spanish
Professional
References
References available upon request.
Timeline
Realtor Associate
Coldwell Banker
01.2018 - 01.2019
Restaurant Owner/Catering & Events Owner
Vivace Italian Restaurant
12.2015 - 01.2026
Realtor
Rickenback Realty
02.2012 - 12.2015
Restaurant Co- Owner
Park Central Cafe
02.2012 - 04.2015
Restaurant Manager/Restaurant Co-Owner
Strombolis
09.2007 - 02.2012
Bachelor of Arts - Communications/Economics
Allegheny College
08.2004 - 05.2007
The Ellis School