Santiago Sanchez Rios
713 North Poplar St ,Charlotte
Summary
Dynamic sales and service professional with a proven track record at SouthernCarlson, excelling in customer satisfaction and sales strategy development. Bilingual in Spanish, I leverage strong client service skills and financial literacy to enhance customer experiences and drive repeat business. Committed to delivering exceptional results through collaboration and informed recommendations.
Sales professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales and Service Representative
SouthernCarlson
01.2025 - Current
- Assisted customers with inquiries and product selection to enhance overall satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained knowledge of products and services to provide informed recommendations to clients.
- Collaborated with team members to streamline service processes and improve customer experiences.
- Identified new sales opportunities through research, networking, and attending industry events.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Welcomed customers and helped determine their needs.
Cashier
La Reina De Las Carnitas
02.2024 - 12.2024
- Handled cash register operations, including balancing cash drawers at the end of shifts.
- Resolved customer inquiries and concerns promptly, promoting positive relationships with clientele.
- Delivered exceptional bilingual support to customers, enhancing satisfaction and loyalty.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Mechanical Technician and Costumer Service
Rodriguez Tools
01.2018 - 02.2024
- Operated and maintained CNC machines to ensure precision manufacturing processes.
- Conducted regular inspections to identify and resolve mechanical issues promptly.
- Collaborated with engineering teams to optimize equipment performance and reduce downtime.
- Trained junior technicians on safety protocols and equipment operation procedures.
- Ensured safe working environment through strict adherence to safety protocols and guidelines.
- Utilized point-of-sale systems to process transactions accurately and streamline checkout procedures.
- Built relationships with customers to encourage repeat business.
- Provided pre- and post-sales customer service and support.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
Education
No Degree - English-as-a-Second-Language Education
Central Piedmont Community College
Charlotte, NC11-2024
High School Diploma -
Aspaen Gimnasio Los Alcazares
Medellin Colombia 11-2017
Skills
- Sales presentations
- Customer service
- Client service
- Friendly, positive attitude
Languages
English
Professional Working
Spanish
Native or Bilingual
sing language
Elementary
Timeline
Sales and Service Representative
SouthernCarlson
01.2025 - Current
Cashier
La Reina De Las Carnitas
02.2024 - 12.2024
Mechanical Technician and Costumer Service
Rodriguez Tools
01.2018 - 02.2024
No Degree - English-as-a-Second-Language Education
Central Piedmont Community College
High School Diploma -
Aspaen Gimnasio Los Alcazares