Sanectra Smith
Raleigh
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Seasonal)
Results CX
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled OTC orders, explanation of benefits, assisted with paying utility bills, and general questions about the program.
Customer Service
Omni Interactions/Saferide Health
11.2023 - 04.2024
- Coordinate non-emergency medical ride logistics, improving scheduling efficiency and reliability
- Independently manage flexible work hours, striving to maintain a full-time schedule for optimal service
- Enhance service efficiency through effective scheduling, ensuring timely medical rides for clients
Customer Service
Maximus Aerotek
11.2021 - 11.2023
- Managed eligibility checks and updates for Florida KidCare, ensuring accurate and timely service
- Assisted parents with coverage status, income updates, and premium amounts, enhancing customer satisfaction
- Trained new agents, improving their performance and reducing onboarding time
- Answered general coverage questions, providing clear and helpful information to customers
- Contributed to a high-quality service environment, positively impacting overall program efficiency
Enrollment Broker
Aerotek
02.2021 - 11.2021
- Facilitated Medicaid enrollment for North Carolina residents, ensuring timely and accurate plan selection
- Guided members through open enrollment and post-enrollment plan changes, enhancing customer satisfaction
- Researched and recommended local healthcare providers, improving access to medical services
- Educated members on plan benefits, resulting in informed decision-making and better health outcomes
- Collaborated with social services to address member needs, streamlining support and assistance processes
Customer Service Representative
11.2019 - 01.2021
- Refilled and requested prescriptions, ensuring timely delivery for Medicare members
- Ordered over-the-counter medications, improving access to essential drugs
- Resolved prescription drug plan issues, enhancing member satisfaction
- Addressed Medicare members' queries, providing clear and accurate information
Harmony Life at Home
09.2018 - 01.2021
- Assisted customers with roadside assistance, ensuring safety and comfort during long wait times
- Coordinated with service providers and emergency services to expedite help
- Provided emotional support to distressed customers, enhancing overall satisfaction
- Handled diverse issues like towing, jumpstarts, and tire changes efficiently
- Improved customer experience through timely and empathetic communication
Sales Associate
11.2017 - 04.2018
- Trained new sales associates, enhancing team efficiency and customer service quality
Cashier
Dollar General
06.2016 - 01.2017
- Handled cash transactions, maintained stock levels, and ensured store cleanliness, enhancing customer satisfaction
Sales Associate/Cashier
Old Navy
03.2015 - 03.2016
- Managed cashier operations, assisting customers with purchases and returns to ensure smooth transactions
- Supported dressing room operations, maintaining cleanliness and order for an optimal shopping experience
- Organized and restocked clothing on sales floor, enhancing store presentation and availability
- Promoted store credit card, contributing to increased sign-ups and customer loyalty
- Collaborated with team to meet daily sales targets, demonstrating strong teamwork and communication skills
Education
Wake Technical Community College - Criminal Justice
Wake Technical Community College
Raleigh, NC05.2026
High School -
Millbrook High School
Raleigh, NC01.2015
Skills
- Customer care
- Customer service
- Insurance verification
- Microsoft software
- Experience with hippa/phi/pii
- Zoom
- Google docs
- Training
- Data entry
- Leadership skills
- Critical thinking
- Active listening
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Microsoft Office Suite
Timeline
Customer Service Representative (Seasonal)
Results CX
11.2024 - 02.2025
Customer Service
Omni Interactions/Saferide Health
11.2023 - 04.2024
Customer Service
Maximus Aerotek
11.2021 - 11.2023
Enrollment Broker
Aerotek
02.2021 - 11.2021
Customer Service Representative
11.2019 - 01.2021
Harmony Life at Home
09.2018 - 01.2021
Sales Associate
11.2017 - 04.2018
Cashier
Dollar General
06.2016 - 01.2017
Sales Associate/Cashier
Old Navy
03.2015 - 03.2016
High School -
Millbrook High School
Wake Technical Community College - Criminal Justice
Wake Technical Community College
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