Sandy Foster
Hickory
Summary
Customer relations professional with extensive service-oriented experience including special order processing, scheduling and direct service support. As a motivated team player with a customer-oriented focus, I am currently seeking an administrative assistant/customer support associate position.
Overview
17
17
years of professional experience
Work History
Body Shop Admin
Velocity Truck Center
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Answering phones, emailing customers, faxing and emailing estimates
- Invoicing and billing, collecting money
- Calling customers when trucks are ready for pickup
- Ordering parts for Technicians when needed
- ordering office supplies
Logistics Coordinator
Kellex NC
01.2015 - 11.2022
- Provided thorough support to regional client base
- Assisted with new account setup
- Managed appointment scheduling
- Worked directly with freight carriers to manage dispatch and on-site deliveries
- Oversaw insurance verifications
- Managed payment processing and ACH transfers for clients
- Offered conflict resolution to internal team to meet client needs.
- Make sure truck is loaded correctly
- Able to ship out by Fedex, UPS and label products
CSR SHIPPING & RECEIVING ASSOCIATE
Fairfield Chair
01.2014 - 01.2015
- Scheduled product pickups and deliveries
- Processed inbound and outbound freight, including BOLS
- Data entry and invoicing.
CUSTOMER SUPPORT REPRESENTATIVE
Sunbelt Xpress, Inc
01.2011 - 01.2014
- Scheduled product pickups and deliveries
- Processed inbound and outbound freight, including BOLS
- Provided customer support to freight carriers and clients
- Daily customer interaction via email and direct communication
- Provided customer support to freight carriers and clients over 14 state region.
CUSTOMER SUPPORT REPRESENTATIVE
Lowes Home Improvement
01.2008 - 01.2011
- Managed contractor accounts and maintained client database
- Processed special orders
- Managed financial transactions with check-out procedures
- Oversaw front-line cashiers and balanced daily cash flow
- Daily interaction with contractors.
Education
Diploma -
South Caldwell High School
Skills
- Payment Processing
- Quote Processing
- Data Entry
- Appointment Scheduling
- Account/Client Management
- Logistics Dispatch
- Direct Email
- Office Management
Technologyskills
- AS400
- MS Office
- Multi-Line Conferencing
- All office equipment
- SAP
Personal Information
Title: Customer Support Professional
Timeline
Body Shop Admin
Velocity Truck Center
11.2022 - Current
Logistics Coordinator
Kellex NC
01.2015 - 11.2022
CSR SHIPPING & RECEIVING ASSOCIATE
Fairfield Chair
01.2014 - 01.2015
CUSTOMER SUPPORT REPRESENTATIVE
Sunbelt Xpress, Inc
01.2011 - 01.2014
CUSTOMER SUPPORT REPRESENTATIVE
Lowes Home Improvement
01.2008 - 01.2011
Diploma -
South Caldwell High School
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