Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Sandy Bailey

Mooresboro

Summary

Dynamic Shift Leader at Walgreens Boots Alliance with a proven track record in employee training and inventory management. Expert in enhancing customer satisfaction through effective problem resolution and exceptional service. Skilled in POS operations and team supervision, fostering a collaborative environment that drives performance and achieves operational excellence.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens Boots Alliance
Rutherfordton
09.1999 - Current
  • Trained new team members on store procedures and customer service standards.
  • Managed inventory levels and coordinated stock replenishment activities.
  • Supervised daily operations and ensured compliance with company policies.
  • Resolved customer issues promptly to maintain high satisfaction levels.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Monitored employee performance and provided constructive feedback regularly.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.

Education

High School Diploma -

Chase High School
Forest City, NC
06-1993

Skills

  • Employee training
  • Inventory management
  • Point of sale
  • Customer service
  • Sales reporting
  • Staff supervision
  • Task delegation
  • Cash handling
  • Stock replenishment
  • Time management
  • Team building
  • Staff training and development
  • Policy and procedure enforcement
  • Role modeling
  • Team supervision
  • Equipment troubleshooting
  • Team leadership
  • Sales and upselling
  • Team collaboration and leadership
  • Inventory counts
  • Shift paperwork completion
  • POS system operation
  • Staff engagement
  • Shift checklists
  • Shift leadership
  • Training assistance
  • Customer service management
  • Assigning work
  • Daily workflows
  • Decision-making capacity
  • Policy enforcement
  • Customer service focus

Affiliations

  • Active in helping my autistic son in navigating school and daily needs

Accomplishments

  • received my 25 years of employment award

Certification

  • cpr certified
  • state license in pharmacy

Timeline

Shift Leader

Walgreens Boots Alliance
09.1999 - Current

High School Diploma -

Chase High School

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Sandy Bailey