Sandra Marlene Lopez
Troy
Summary
Proven customer service expert with a strong background in cash handling and bilingual communication, demonstrated during my tenure at Quik Chek. I excel in resolving customer issues, enhancing loyalty programs, and managing transactions with integrity and accuracy. My skills in data entry and empathetic customer interactions drive operational excellence and positive customer experiences.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
Work History
Gas Cashier
Quik Chek
01.2020 - 12.2020
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
- Arrived on time and dressed professionally in clean company uniform.
- Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Mcdonalds
12.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Operated and sanitized kitchen and food preparation equipment.
Education
High School Diploma -
Montgomery Central High School
Troy, NC06-2021
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Written and verbal communication
- Payment collection
- Clear communication
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Gas Cashier
Quik Chek
01.2020 - 12.2020
Cashier
Mcdonalds
12.2019 - 01.2020
High School Diploma -
Montgomery Central High School
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