Sandra F Hughes
RALEIGH
Summary
Compassionate Home Health Care Worker with experience in providing assistance to elderly and disabled patients. Skilled in managing care plans, administering medication, and performing light housekeeping duties. Demonstrated strengths include excellent communication, patience, and ability to maintain patient dignity. Previous work has consistently resulted in improved patient comfort and well-being.
Overview
16
16
years of professional experience
Work History
Home Health Care Worker
Home Instead
Raleigh
04.2023 - Current
- Provided personal care and assistance with daily living activities.
- Communicated effectively with clients and families about care needs.
- Assisted clients with mobility and transportation to appointments.
- Maintained accurate and timely documentation of client care.
- Supported clients in medication management and adherence.
- Developed trusting relationships to enhance client comfort and well-being.
- Trained new staff on caregiving procedures and best practices.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided emotional support during difficult times.
- Maintained accurate documentation of visits and provided feedback regarding patients' condition, progress to supervisor, nursing staff, family members.
Night Auditor
Extended Stay America
Cary
04.2010 - 11.2024
- Managed nightly financial audits and reconciled cash and credit transactions.
- Ensured accuracy of guest billing and resolved discrepancies promptly.
- Oversaw property security and addressed safety concerns during night shifts.
- Assisted guests with check-ins, check-outs, and general inquiries efficiently.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Monitored surveillance systems and enforced hotel policies diligently.
- Prepared daily financial reports for management review each morning.
- Trained new staff on night audit procedures and customer service standards.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Prepared detailed audit reports at the end of each shift.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
References
References available upon request.
Timeline
Home Health Care Worker
Home Instead
04.2023 - Current
Night Auditor
Extended Stay America
04.2010 - 11.2024