Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDRA NICOLE MILLER

Rocky Mount

Summary

Hardworking, high performing and highly motivated professional. Skilled with extensive years in customer service. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Eager to assume high levels of responsibility.

Professional with comprehensive experience in managing sensitive information and ensuring compliance with regulatory standards. Proven ability to work collaboratively in team to meet organizational goals and adapt to shifting priorities. Strong skills in data management, confidentiality practices, and customer service. Recognized for reliability and effectiveness in delivering results.

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Release of Information Specialist

ScanSTAT Technologies/UNC Nash
06.2024 - 02.2025
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
  • Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
  • Reduced errors in released records by thoroughly reviewing documentation before submission.
  • Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
  • Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Demonstrated commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into daily practices for optimal performance.
  • Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
  • Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.

Home Depot Benefits Specialist

Wipro
01.2023 - 09.2024
  • My role as an Benefit Specialist was to enroll employees for their benefits and provide any information as requested
  • MY role as an Life Benefit Specialist was to help beneficiaries gain benefits such as if an employee was to pass way
  • Answering Calls
  • Accessing Microsoft Teams
  • Submitting Tickets
  • Providing exceptional customer service skills

Prior Authorization Specialist- Call Center Representative

CVS CareMark
04.2020 - 01.2021
  • Answering phone calls & assisting the providers office
  • Manage communication between healthcare providers, and insurance companies to request for prior authorizations

Oncology Rx Coordinator - Call Center Representative

BriovaRx Speciality Pharmacy
06.2015 - 01.2020
  • Counsel customers on service and coverage, completed medical coverage enrollments
  • Process standard prior authorizations following the FDA guidelines
  • Responsible for analyzing and processing rejected or denied claims
  • Assist individuals with filling speciality medications for Cancer, HIV, and Hepatitis
  • Verify insurance and eligibility and health coverage; resolved any billing issue
  • Answers inquiries related to insurance and prescription; ran end of day reports
  • Act as team lead support in which I assist other co-workers with procedure and protocol

Customer Service Lead Cashier

Harris Teeter
06.2012 - 06.2015
  • Assisted all personnel and employees with shift schedules and customer queries/issues
  • Operated and balanced cash drawer; responsible for opening and closing store
  • Processed transaction payments with different types of tender such as cash and card
  • Trained and managed new and existing employees on company policy and procedures

Education

HS Diploma -

Northern Nash High School
Rocky Mount, NC
06.2012

Skills

  • Communication
  • Clerical
  • Confidentiality
  • Medical Terms
  • HIPAA & HPI
  • Adaptability
  • Multi-Task
  • Assertiveness
  • Dependability
  • Problem-Solving
  • Computerized Systems
  • Leadership
  • Teamwork
  • Money Management
  • Detail-Oriented
  • Microsoft
  • Outlook
  • Data Entry
  • 50 WPM
  • Software knowledge
  • HIPAA compliance
  • Document scanning
  • Information management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Active listening
  • Effective communication
  • Organizational skills
  • Verbal and written communication
  • Decision-making
  • Adaptability and flexibility
  • ICD-10 coding
  • Electronic health records
  • Relationship building
  • Microsoft Excel
  • Medical documentation
  • Computer proficiency
  • Team building
  • Insurance verification
  • Patient care coordination
  • Self motivation
  • Medical terminology
  • Interpersonal skills
  • EMR systems
  • Invoice processing
  • Patient data confidentiality
  • Medical release of information ROI processes
  • Professionalism
  • Insurance billing
  • Patient information verification
  • Records accuracy
  • Continuous improvement
  • Time management abilities
  • Billing procedures
  • Records scanning
  • Patient health information Access
  • Medical history recording
  • Patient medical records maintenance
  • Electronic health record applications
  • Protected health information
  • Records review
  • Epic systems
  • Problem-solving aptitude
  • Word processing software
  • Health information systems
  • Patient rights
  • Records management systems
  • Medical billing processing
  • Reading comprehension
  • Doctor communication
  • Hospital inpatient and outpatient records
  • Medical billing

Timeline

Release of Information Specialist

ScanSTAT Technologies/UNC Nash
06.2024 - 02.2025

Home Depot Benefits Specialist

Wipro
01.2023 - 09.2024

Prior Authorization Specialist- Call Center Representative

CVS CareMark
04.2020 - 01.2021

Oncology Rx Coordinator - Call Center Representative

BriovaRx Speciality Pharmacy
06.2015 - 01.2020

Customer Service Lead Cashier

Harris Teeter
06.2012 - 06.2015

HS Diploma -

Northern Nash High School
SANDRA NICOLE MILLER