Sandra Mitchell
Rich Square
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Secretary
Caledonia Correctional Institution
Tillery
- Maintained accurate filing systems for confidential documents.
- Assisted in the preparation of reports and correspondence.
- Operated office equipment, including printers and copiers, effectively.
- Collaborated with team members to streamline administrative processes.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Captain, 1st Shift Operations, Units 1 and 2 and other staff members.
Customer Service Representative
Anthem Blue Cross Blue Shield
Richmond
- Assisted members with inquiries regarding insurance benefits and coverage options.
- Processed claims and resolved issues efficiently to ensure member satisfaction.
- Educated clients on policy details and recommended suitable healthcare plans.
- Collaborated with team members to streamline customer service processes and improve efficiency.
- Handled sensitive information in compliance with HIPAA regulations and company policies.
- Addressed escalated customer concerns, ensuring timely resolution and positive experiences.
- Answered customer inquiries and provided accurate information regarding products and services.
Security Officer
State Corporation Commission
Richmond
- Monitored facility access to ensure compliance with security protocols.
- Responded promptly to alarms and emergency situations as they arose.
- Assisted in preparing incident reports for management review.
- Collaborated with local law enforcement during investigations and emergencies.
- Provided customer service by addressing visitor inquiries professionally.
- Maintained surveillance equipment to ensure operational readiness at all times.
- Participated in training sessions to enhance security skills and knowledge.
Education
High School Diploma -
Weldon High School
Weldon, N. C.06-1973
Some College (No Degree) - Business
Smithdeal Business College
Richmond, Va.Skills
- Leadership
- Friendly, positive attitude
- Quality assurance
- Multitasking Abilities
- Microsoft Word
- Time management
- Planning
- Communication
- Active listening
- Flexible and adaptable
Certification
- 100% Quality and Customer Service award for 2 years at Anthem Blue Cross Blue Shield, Licensed Security Officer for approximately 15 years for the State of Virginia, CPR training.
Timeline
Secretary
Caledonia Correctional Institution
Customer Service Representative
Anthem Blue Cross Blue Shield
Security Officer
State Corporation Commission
High School Diploma -
Weldon High School
Some College (No Degree) - Business
Smithdeal Business College