SANDRA McCullers-Simmons
Charlotte,NC
Summary
Hardworking, passionate job seeker with strong organizational skills eager to secure a position that will enhance dedication to advancement and success of all forms in a workplace. Skilled at reviewing materials and finished items for compliance with specifications and standards.
Overview
7
7
years of professional experience
Work History
Quality Control Lab Technician/Chemistry Lab Assistant
Prisco Quantum Coatings
03.2022 - 08.2023
- Completed recordkeeping, filing, and data entry duties.
- Conducted investigations into questionable test results.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Identified and resolved variances to bring products in line with requirements.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Recorded and organized test data for report generation and analysis.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Reported problems and concerns to management.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Research and Development (formulations)
Amazon Delivery Driver
D'Fine Logistics
11.2020 - 03.2022
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Planned delivery routes and most efficient methods of distribution.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Fulfillment Associate
Amazon
07.2020 - 11.2020
- Followed procedures at all times for personal and team safety. Maintained compliance with company safety policies and called violations to attention of management.
- Assessed quality control levels on selected addresses and determined acceptability of samples. Diligently examined packages and labels for defects or inaccuracies.
- Problem solving by Managing timely and effective replacement of damaged or missing products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Unloaded incoming trucks and properly staged inventory for processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
Live Chat Agent
Walmart
04.2020 - 05.2020
- Quickly navigate software programs and use shortcuts
- Provided Accurate data entry and speed typing by Documenting all customer information accurately in computer system, providing dated notes for future reference.
- Solved issues quickly and within parameters of company-mandated policies and procedures by Assisting with placement of orders, refunds or exchanges.
- Educated customers about billing, payment processing and support policies and procedures.
- Recorded actions taken, issues resolved and provided information to effectively manage customer accounts.
- Responded proactively and positively to rapid change.
UTILITIES CUSTOMER SERVICE AGENT
NATIONAL GRID
11.2019 - 04.2020
- Applied strong communication skills and negotiation skills by setting up payment plans. Processed payments for Disconnect and reconnection of services and balance payoffs.
- Accurate data entry. Notate and verify account information. Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated high attention to detail, organization of multiple tasks.
- Addressed escalated customer service issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
STUDENT RESEARCHER
JOHNSON C. SMITH UNIVERSITY
06.2018 - 05.2019
- Prepared fact sheets, tables and graphs to summarize research results. Used Microsoft and excel to perform qualitative and quantitative analysis of evidential and surveys data.
- Evaluated potential subject participants to assess suitability for planned studies by Interpreting and analyzing research data to draw conclusions on outcomes.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained safe, organized working environment by setting up and sterilizing lab equipment.
- Generated data models, performed Ink, Glass density, Soil, and fingerprinting analysis and helped produce reports outlining results. Prepared proposals and applications to external bodies for funding and contractual purposes.
- Assessed data using scientific methods while following important specifications.
- Researched various subjects that were related to project and presented information to appropriate stakeholders.
- Design and implementation of a forensic science class by conducting study information from different majors interested in Forensic science.
Crew Trainer
Cookout Restaurant
06.2017 - 10.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety and performance requirements. Taught new team members correct procedures for all areas of operations.
Resident Advisor
JOHNSON C. SMITH UNIVERSITY
08.2016 - 01.2017
- Enforced policies and safety standards through building and room rounds.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Mediated conflict to provide safe and secure environment through policy enforcement.Assisted students in handling tough situations to resolve problems.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Handled faxing, filing paperwork.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Education
BACHELORS - Biology, Minor in Chemistry
JOHNSON C. SMITH UNIVERSITY
Charlotte, NC05.2019
GED -
DAVID W. BUTLER HIGH SCHOOL
Matthews, NC02.2014
Skills
- Microsoft Office/Data Entry
- Measurement Collection
- Time Management
- Attention to Detail
- Cleaning and Sanitation/Safety Compliance
- Consistent Procedure and Protocol Use
- Testing Documentation
- Environmental Sampling and Testing
- Attentive and Observant
- Adaptability and Flexibility
Affiliations
Zeta Phi Beta Sorority Inc.
Timeline
Quality Control Lab Technician/Chemistry Lab Assistant
Prisco Quantum Coatings
03.2022 - 08.2023
Amazon Delivery Driver
D'Fine Logistics
11.2020 - 03.2022
Fulfillment Associate
Amazon
07.2020 - 11.2020
Live Chat Agent
Walmart
04.2020 - 05.2020
UTILITIES CUSTOMER SERVICE AGENT
NATIONAL GRID
11.2019 - 04.2020
STUDENT RESEARCHER
JOHNSON C. SMITH UNIVERSITY
06.2018 - 05.2019
Crew Trainer
Cookout Restaurant
06.2017 - 10.2019
Resident Advisor
JOHNSON C. SMITH UNIVERSITY
08.2016 - 01.2017
BACHELORS - Biology, Minor in Chemistry
JOHNSON C. SMITH UNIVERSITY
GED -
DAVID W. BUTLER HIGH SCHOOL
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