Sandra DeVee
Wilmington
Summary
Dynamic Merchandise and Inventory Leader with a proven track record at PetSmart Charities, excelling in merchandise organization and team building. Achieved significant improvements in stock replenishment processes and inventory accuracy. Known for delivering exceptional customer service while effectively managing budgets and training staff to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Merchandise and Inventory Leader
PetSmart Charities
Wilmington
10.2021 - Current
- Implemented procedures to optimize stock replenishment process.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed inventory cycle counting and identified discrepancies.
- Organized receiving areas by implementing efficient space utilization techniques.
- Identified and resolved inventory problems, including damaged or lost items.
- Set POGS and planner
Merchandise and Inventory Leader
PetSmart Charities
Cape Coral
06.2018 - 10.2021
- Implemented procedures to optimize stock replenishment process.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Conducted regular inventory audits to maintain accuracy.
Associate Lead With Keys
PetSmart Charities
Cape Coral
11.2017 - 06.2018
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand management processes and reports.
- Recommended, selected and located merchandise based on customer desires.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in managing the daily operations of a large retail store, including customer service, cashiering, and stocking.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
Pet Care Specialist
PetSmart Charities
Cape Coral
01.2017 - 11.2017
- Maintained records of animal histories, medications, treatments, and other important information related to their care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
- Delivered excellent service to pet owners to drive repeat business.
Office Manager
Sun West Recovery
Punta Gorda
11.2013 - 12.2016
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and managed budgets for travel, training, and team-building activities.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
High School Diploma -
Schloss Gaibach
Volkach Germany05-2001
Skills
- Merchandise organization
- Team building
- Excellent customer service
- Payroll and billing
- Employee training
- Budget management
Timeline
Merchandise and Inventory Leader
PetSmart Charities
10.2021 - Current
Merchandise and Inventory Leader
PetSmart Charities
06.2018 - 10.2021
Associate Lead With Keys
PetSmart Charities
11.2017 - 06.2018
Pet Care Specialist
PetSmart Charities
01.2017 - 11.2017
Office Manager
Sun West Recovery
11.2013 - 12.2016
High School Diploma -
Schloss Gaibach
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