Sanai Robinson
Charlotte
Summary
Offering customer-centric approach with genuine interest in real estate and property management, eager to learn and develop in this environment. Brings understanding of client relations and proficiency in effective communication and problem-solving. Ready to use and develop interpersonal and organizational skills.
Overview
3
3
years of professional experience
Work History
Team Lead
Lowe’s Home Improvement
05.2025 - Current
- Led daily store and front-end operations, supervising cashiers, department supervisors, and associates to ensure efficient workflows and exceptional customer experience
- Executed cash office management, focusing on cash handling accuracy, deposit integrity, and effective variance resolution.
- Oversaw labor planning, scheduling, and payroll controls to align staffing with traffic patterns and business demands
- Directed inventory and operational processes such as receiving, stocking, cycle counts, and shrink reduction initiatives
- Facilitated training sessions for associates and front-end leaders to enhance proficiency in POS systems and uphold customer service standards.
- Analyzed operational KPIs (sales, labor, shrink, customer satisfaction) to support performance improvement and execution of corporate initiatives
- Managed vendor partnerships to ensure accurate delivery coordination and discrepancy resolution, fostering effective collaboration that strengthened store operations.
- Educated customers on product features and benefits to enhance informed purchasing decisions.
Sales Specialist
Lowe’s Home Improvement
05.2024 - 05.2025
- Maintain comprehensive knowledge of product categories (doors, windows, appliances, and home improvement) to effectively support customer decision-making and sales execution.
- Identify and capitalize on opportunities to drive revenue and close sales through consultative selling techniques.
- Utilize customer data and market research to recommend strategies that enhance in-store experience and improve sales conversion.
- Ensure visually appealing, organized, and well-stocked product displays to maximize customer engagement and operational efficiency.
- Support customers with custom orders, delivery coordination, and project planning, ensuring smooth end-to-end service execution.
- Collaborate with department leads to refine workflows, reduce bottlenecks, and improve service response times.
Customer Service Representative (Remote/Seasonal)
VF Corporation
10.2022 - 01.2023
- Handled inbound and outbound calls and emails regarding account and order inquiries with a focus on accuracy, empathy, and resolution efficiency.
- Consulted with customers to resolve billing and account-related issues while maintaining high satisfaction scores.
- Supported payment processing and service troubleshooting, improving resolution times and overall customer experience.
- De-escalated customer concerns by applying strong communication and problem-solving skills, restoring confidence and loyalty.
- Documented customer interactions and identified trends to share feedback with operations and quality teams for process improvement.
Education
Bachelor of Science - Marketing
North Carolina A&T State University
Greensboro, NC05.2025
Skills
- Sales process optimization
- Client relationship management
- Analytical reporting skills
- Workflow optimization
- Contract and order oversight
- Project management
- Communication & Cross-Functional Collaboration
- CRM and POS Systems Microsoft Excel Market Research
- Google Suite
- Tools: Salesforce (familiar), Excel (Advanced), Power BI (introductory)
- Customer Systems: POS Systems, Order Management Tools
- Communication: Microsoft Office Suite, Outlook, Teams, Zoom
- Conflict resolution
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
- Achieved $2M in sales in Appliances with accuracy and efficiency.
Professional Development & Interests
- Passionate about leveraging data to improve sales efficiency and customer engagement.
- Committed to ongoing learning in analytics, CRM optimization, and business process improvement.
Timeline
Team Lead
Lowe’s Home Improvement
05.2025 - Current
Sales Specialist
Lowe’s Home Improvement
05.2024 - 05.2025
Customer Service Representative (Remote/Seasonal)
VF Corporation
10.2022 - 01.2023
Bachelor of Science - Marketing
North Carolina A&T State University