Sanai Lawery
Greensboro,NC
Summary
Proven leader with a track record of catalyzing growth and enhancing operations at MissNaniHair, I excel in customer engagement and sales expertise. Leveraging organization skills and a collaborative spirit, I've significantly boosted satisfaction and revenue. My approach combines strategic upselling with fostering strong relationships, achieving consistent sales targets and driving innovation.
Overview
3
3
years of professional experience
Work History
CEO
MissNaniHair
07.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Implemented new service strategies, leading to an enhanced customer experience.
- Implemented effective communication channels between the service team and other departments within the organization.
Beauty Advisor
Ulta Beauty Inc.
08.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
Sales Associate
It Sugar
08.2023 - 01.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted clients during high-profile events, ensuring smooth logistics and seamless execution from start to finish.
- Maintained awareness of current trends and industry news, ensuring clients stayed informed and engaged in relevant discussions.
- Coordinated successful events and parties by liaising with vendors, caterers, and venue managers.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Kids Footlocker
01.2022 - 05.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Business Administration And Management
Clark Atlanta University
Atlanta, GABachelor of Science - Business Administration And Management
GTTC
Greensboro, NC08-2024
High School Diploma -
Western Guilford High School
Greensboro, NC06-2023
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
- Flexibility and adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Relationship building
- Sales coordination
Websites
Timeline
Beauty Advisor
Ulta Beauty Inc.
08.2024 - Current
Sales Associate
It Sugar
08.2023 - 01.2024
CEO
MissNaniHair
07.2023 - Current
Sales Associate
Kids Footlocker
01.2022 - 05.2023
Bachelor of Science - Business Administration And Management
Clark Atlanta University
Bachelor of Science - Business Administration And Management
GTTC
High School Diploma -
Western Guilford High School
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