Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanaa Nuness

Charlotte

Summary

At Cookout, I excelled as a Cashier Team Lead, enhancing customer satisfaction and fostering loyalty through expert problem-solving and exceptional customer service. My leadership not only improved team efficiency but also ensured a seamless operation, from managing transactions to training staff in cash handling. My approach resulted in a noticeable increase in repeat customers, underlining my commitment to excellence and team development.

Offering strong interpersonal skills and willingness to learn and excel in retail environment. Brings foundational understanding of basic financial transactions and customer service principles, ready to be further developed. Ready to use and develop communication and organizational skills in [Desired Position] role.

Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Cashier Team Lead

Cookout
03.2021 - 08.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

High School Diploma -

Johnson C Smith University
Charlotte, NC
08.2024 - 05.2028

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Punctual and reliable
  • Flexible schedule
  • Team management
  • Cash handling expertise
  • Store opening and closing
  • Cashier training
  • Product restocking
  • Product knowledge
  • Policy enforcement

Certification

safeserv

Timeline

High School Diploma -

Johnson C Smith University
08.2024 - 05.2028

Cashier Team Lead

Cookout
03.2021 - 08.2024

safeserv

Sanaa Nuness