SAMUEL DAVID SWARINGEN
Albemarle,NC
Summary
Experienced Systems Engineer/IT Manager/Director committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Expert in building high functioning and efficient teams geared towards process improvement and project engagement.
Overview
34
34
years of professional experience
Work History
Principal Engineer II/Director
Charter Communications
10.2017 - Current
- Build and Direct Root Cause Analysis, SDIT Academy team, Configuration Management Database teams.
- Create and maintain executive level statistics including system outages, mean time to repair to facilitate process improvement opportunities.
- Develop core process specific training for Charter. Build new teams as a part of department expansion.
- Engaged in OPEX budgeting amounting to $8 million in spend.
- Key contributor in developing strategy around ITIL processes including Problem, Change, Incident, Service Management. Created and led Configuration Management Database administration team.
- Led application criticality initiative to true up application importance within the Charter Organization.
- Partnered with application owners to develop Reason for Outage reports for Executive Leadership consumption.
- Hosted Root Cause Analysis/Problem Management readouts to Executive Vice Presidents within the organization weekly.
- Facilitated various process improvement initiatives as identified by Quality Assurance and/or Executive Leadership teams. Created process around Root Cause Analysis
Systems Engineer/Manager
Tolt Service Group/ Tolt Solutions/Pomeroy
10.2009 - 10.2017
- Primary responsibility includes the design, implementation, administration of Tolt Solutions/Pomeroy
- Infrastructure including LAN/WAN administration, server administration, telephony administration.
- Direct/develop a team of 1 systems engineer and 4 desktop support specialist to ensure a healthy computing environment for 1000+ users.
- Member of escalation group for mitigation of external client integration issues.
- Responsible for finding cost effective ways to meet the needs of company initiatives.
- Virtual machine as well as physical machine builds using various operating systems including Windows Server 2003/2008/2012 and Linux.
- Built VPN’s for external customer integration and end user connectivity.
- Imaging of company supplied PC’s/Laptops using Symantec Ghost (as needed), MS imagex, SCCM, MDT.
- Building task sequences in SCCM to deploy software via SCCM.
- Projects of relevance, disaster recovery using Vmware SRM.
- Sharepoint 2010 migration from Sharepoint Portal 2003.
- Migration of Sharepoint 2010 to Sharepoint Online.
- Windows 7 migration from Windows XP.
- Managed active directory migration and O365 mailbox migration.
- Windows Server (2003, 2008, 2012).
- Sharepoint 2010/Sharepoint Online
- Airwatch MDM for 360+ devices
- Exchange 2007/Office 365
- Vmware ESX server/Vmware SRM (Site Recovery Manager)
- Windows XP/7/8/1/10 Microsoft Office 2007/2010/2013/2016
- Cisco ASA firewall administration Cisco Routers/switches
- Cisco Call Manager 8.5 Cisco Contact Center Express 8.0
- Linux - Ubuntu Server (for external client integration) Centos 6.X - email relay.
- Improved system performance by identifying and resolving technical issues in a timely manner.
Systems Engineer
Wellman Inc
10.1998 - 04.2009
- Plan, design, administer all Telecommunication projects in a corporate environment.
- Plan, design, and administer corporate network systems.
- Manage team of help desk analyst.
- Liaison for telecommunications and hardware vendors.
- Corporate compliance requirements knowledge via Sarbanes Oxley legislation.
- Evaluate/recommend/procure new technologies to support business functions.
- Proficient in Microsoft networking, Cisco networking/design.
- Responsible for add, change, moves for Avaya based phone systems corporate wide.
- VMware ESX 3.0/3.5 setup and administration.
- Setup farm of 50 servers.
- HP Blade Server setup and administration HP EVA6000 SAN implementation and administration Successful
- WAN migration from Frame Relay network to managed MPLS network.
- Migrated dialup remote access over to VPN using a Cisco VPN concentrator.
- Implemented backup solution for laptop users using Iron Mountain's Data Protector.
- Setup and administer RSA SecurID Administer corporate blackberry's/BES Migrated servers from rack mTont
- to new Blade technology.
- Implemented Metro Ethernet solution for corporate network connectivity to co-location facility.
- Managed move of data center into a new facility.
- Oversee help desk functions/personnel.
- Customer Service training.
- Setup and administered JD Edwards ERP solution.
- Microsoft Windows 2000 Server network administration Microsoft Exchange 2003 setup and administration
- Designed and implemented MPLS network corporate wide.
- Cell phone/ Blackberry migrations every 3 years.
- Cisco router/switch configuration, VLANs, Cisco PIX 515 administration/configuration.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
Systems Analyst
CaroKnit
10.1992 - 10.1998
- Division of The Dixie Group/Jefferson, SC Administer network servers and pc's in a plant/production type environment.
- Some work on phone system.
- Implemented MS Exchange 5.0.
- Migrate old rj58 network cable over to Category 5 cabling.
- Swapped old pc's with new ones.
- Administered Novell Netware Servers.
- Facilitated company's yearly inventory.
- Administered RF handheld scanners.
- PC support/ Help Desk.
- Trained new employees.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
Systems Analyst
West Knitting
09.1991 - 11.1992
- Responsible for pc/networking maintenance.
- PC/printer repair.
- Network repair via maintaining existing RJ62 cabling for IBM System 36, as well as rj58 cable for pc network.
- Migrated production areas to new pc's/printers.
- MS Windows for Workgroups/DOS support.
- Novell Netware Server administration.
Education
Bachelor of Science - Electrical Engineer
North Carolina State University
Raleigh, NC12.1990
Skills
- Research and analysis
- Workflow coordination
- Drawing review
- Customer focus
- Team mentoring
- Project team leadership
Timeline
Principal Engineer II/Director
Charter Communications
10.2017 - Current
Systems Engineer/Manager
Tolt Service Group/ Tolt Solutions/Pomeroy
10.2009 - 10.2017
Systems Engineer
Wellman Inc
10.1998 - 04.2009
Systems Analyst
CaroKnit
10.1992 - 10.1998
Systems Analyst
West Knitting
09.1991 - 11.1992
Bachelor of Science - Electrical Engineer
North Carolina State University
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