Samuela Eale
Charlotte
Summary
Results-driven professional with extensive experience at Continental, specializing in customer relations and data analysis. Demonstrated success in improving customer satisfaction through strategic communication and relationship management. Currently focused on public health with a concentration in epidemiology and research interests in chronic disease and maternal and child health. Proficient in Microsoft Office and problem-solving techniques to enhance operational efficiency, and dedicated to achieving measurable, data-informed outcomes in all professional endeavors.
Overview
7
7
years of professional experience
Work History
Customer Relations
Continental
Fort Mill
07.2023 - Current
- Responded to customer inquiries regarding warranty claims, product availability, and general product information, contributing to improved customer satisfaction through prompt and professional communication.
- Streamlined quality tracking and reporting using SAP software, enhancing data accuracy and operational efficiency.
- Cultivated strong relationships with tire and vehicle dealers through comprehensive education and support, demonstrating effective communication and problem-solving skills.
Student Intern
Maya Angelou Center for Health Equity at Wake Forest School of Medicine
Winston-Salem
08.2022 - 11.2022
- Conducted a comprehensive literature review on Alzheimer’s disease in African Americans and the associated caregiver burnout stemming from limited resources.
- Identified and reached out to community-based organizations and subject matter experts to support the educational event "Caregiver College."
- Facilitated a session for 25 participants during Caregiver College, providing valuable insights on Alzheimer’s and strategies to reduce caregiver burnout.
Nurse Technician I
Cone Health
Greensboro
02.2022 - 09.2022
- Commended for exceptional chart accuracy, effective team collaboration, and strong patient relations, consistently delivering empathetic care.
- Demonstrated strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing comprehensive pre-operative and post-operative care.
- Maintained thorough patient records to ensure accurate and timely communication of patient status to the healthcare team.
Student Leader Intern
Freedom School Partners
Charlotte
05.2019 - 07.2019
- Promoted educational success for 15 students by designing engaging summer learning activities focused on improving reading comprehension.
- Applied principles of child and adolescent development, demonstrating capability in managing and supporting youth programs.
- Developed and implemented interactive lesson plans, showing experience in program development and enhancing student engagement.
Education
Master of Science - Public Health, Epidemiology
University of North Carolina At Charlotte
Charlotte, NC05-2027
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
Greensboro, NC12.2022
Skills
- Customer service and support
- Patient care and safety
- Verbal and written communication
- Microsoft Office proficiency
- Organizational skills
- Data analysis and collection
- Problem solving strategies
- Attention to detail
- Leadership abilities
- Relationship management
- Adaptability skills
- Analytical thinking
Volunteer Experience
- Elevation Church, Charlotte, NC, Youth Leader, 01/23, Present, Mentored 16 youth, adjusting development plans and goals as needed to align with evolving needs and aspirations., Organized and executed weekly programs, including workshops and community service projects., Facilitated open communication among youth members, parents, and church staff.
- American Medical Student Association, Greensboro, NC, Service Chair, 04/20, 06/22, Implemented community service programs such as clean-ups, food drives, and educational workshops., Built partnerships with local nonprofits, enhancing collaboration and expanding volunteer opportunities., Maintained records of activities and volunteer hours to assess program success and guide future initiatives.
Timeline
Customer Relations
Continental
07.2023 - Current
Student Intern
Maya Angelou Center for Health Equity at Wake Forest School of Medicine
08.2022 - 11.2022
Nurse Technician I
Cone Health
02.2022 - 09.2022
Student Leader Intern
Freedom School Partners
05.2019 - 07.2019
Master of Science - Public Health, Epidemiology
University of North Carolina At Charlotte
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro