Samuel Willis
Kannapolis
Summary
Knowledgeable automotive professional specializing in diesel vehicles. Background overhauling engines, troubleshooting system problems and replacing components. Proven strengths in time management, customer relations and problem-solving. Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills. Seasoned Diesel Mechanic offering expertise in engines, brakes, and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements.
Overview
5
5
years of professional experience
Work History
Diesel Technician
Cummins
05.2023 - 08.2024
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Completed warranty services and submitted required paperwork.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
Diesel Technician
Mhc Kenworth
06.2021 - 04.2023
- Troubleshot systems, traced problems and diagnosed root causes.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Completed warranty services and submitted required paperwork.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Replaced parts such as belts, hoses and motors on different systems.
- Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
Service Technician
Toyota Of North Charlotte
11.2019 - 05.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Education
Associate of Arts - Diesel Technology
Nashville Auto Diesel College
Nashville, TN07.2022
High School Diploma -
North Mecklenburg High School
Huntersville, NC01.2021
Skills
- Fuel System Repair
- Preventive Maintenance
- Workplace Safety
- HVAC Systems Maintenance
- ABS systems knowledge
- Cooling System Service
- Performing repairs
- Electronic Control Modules
- Critical Thinking
- Customer Service
- Quality Assurance
- Diesel Engine Repair
Timeline
Diesel Technician
Cummins
05.2023 - 08.2024
Diesel Technician
Mhc Kenworth
06.2021 - 04.2023
Service Technician
Toyota Of North Charlotte
11.2019 - 05.2021
Associate of Arts - Diesel Technology
Nashville Auto Diesel College
High School Diploma -
North Mecklenburg High School
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