Summary
Overview
Work History
Education
Skills
Employee of the Month April 2025
Interests
Timeline
Generic

Samuel Small

Havelock

Summary

Dynamic Customer Support Specialist with a proven track record at Parker Offshore LLC, excelling in complaint handling and customer relationship management. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Successfully resolved escalated issues, fostering loyalty and repeat business while maintaining high-quality service standards.

Overview

24
24
years of professional experience

Work History

Customer Support Specialist /Warranty Administrator

Parker Offshore LLC
10.2016 - 06.2025
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Asst. Store Manager

Wal Mart 1355
10.2001 - 08.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

No Degree - General Studies

Carteret Community College
Morehead City, NC

Certificate - Construction, Writing, And Implementing HACCP Plan

NC State University
Raleigh, NC

General Studies

Havelock High School
Havelock, NC
06-1985

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Data entry
  • Conflict resolution
  • Quality assurance
  • Product knowledge
  • Active listening
  • Customer response
  • Appointment scheduling
  • Team collaboration
  • Multitasking and organization
  • Customer service excellence

Employee of the Month April 2025

Was awarded employee of the month for April 2025 for outstanding customer service

Interests

Hunting

Fishing

Gardening

Boating

Hiking

Traveling

Cooking

Baseball

Timeline

Customer Support Specialist /Warranty Administrator

Parker Offshore LLC
10.2016 - 06.2025

Asst. Store Manager

Wal Mart 1355
10.2001 - 08.2016

No Degree - General Studies

Carteret Community College

Certificate - Construction, Writing, And Implementing HACCP Plan

NC State University

General Studies

Havelock High School

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Samuel Small