Samuel Mullins
Wallace
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
17
17
years of professional experience
Work History
Operations Manager
RXO
Leland, NC
10.2024 - Current
- Managed customer relationships.
- Analyzed and reported on key performance metrics to senior management.
- Over see route planning and monitoring.
- Manage the dispatch of contract carriers and resolve any issues that may occur as well as ensure that all work is completed accurately and within established time frame.
- Fostering positive working relationship with contract carriers.
- Developing and mentor staff to reach goals; train staff on company procedures and programs.
- Carry out managerial responsibilities including interviewing, hiring, disciplining, and resolving issue's.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Pro Manager
West Marine
Wilmington, NC
03.2023 - 10.2024
- Work with PRO Market Team to grow and support customer base in service area
- Drive sales through execution and timely delivery of product
- Work with Store Manager to schedule staff to meet demand
- Manage all orders in Order Entry System and prioritize as needed
- Ensure the Hub and staff are representing the highest expression of our brand and the service we provide
- Deliver excellent customer experience with every interaction
- Schedule and execute picks to meet SLAs (service level agreements) for product fulfillment
- Ensure seamless and efficient process for pick, pack, and shipping of product
- Provide resolution for any issues or customer dissatisfaction
- Manage all PRO orders processed through the store both pick-up and delivery
- Create and coordinate any transfers or special purchases for non-stock product
- Follow up on past due orders and incoming product transfers
- Use best practices and procedures to ensure inventory accuracy
- Provide all required paperwork for delivery of products to customer
- Coordinate van deliveries to meet customer delivery expectations
- Ensure all needed tools and supplies are available for efficient processing of orders
Planning Manager
Hollander Sleep Products/Surefit Alburits PA
Henderson, NC
03.2021 - 01.2023
- Design, implement and maintain systems and processes for planning, forecasting and scheduling
- Monitor and analyze performance of projects to ensure goals and objectives are met
- Develop and implement strategies to increase efficiency and reduce production costs
- Manage and coordinate purchasing activities to ensure timely delivery of necessary supplies and materials
- Analyze market conditions and assess customer needs to develop effective business plans
- Develop metrics to measure effectiveness of the production
- Develop and implement training plans and programs for staff
- Create and maintain documents and reports related to planning activities
- Liaise with senior management to ensure planning objectives are being achieved
Team Leader/Supervisor
B/S/H
New Bern, NC
08.2014 - 02.2020
- Successfully led key projects which resulted in positive outcome.
- Partnered with engineering to reduce cost and improve processes.
- Specialized in various areas of multiple departments: assembly, powder porcelain, and repair.
- Certified through the company as a first responder in case of any emergencies.
- Managed departments during the absence of team leaders and supervisors.
- Handled scheduling.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Used troubleshooting methods to identify issues with mechanical tools.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Operated hand trucks, forklifts and scissor lifts.
- Inspected finished products for quality and adherence to customer specifications.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Assembled products from raw materials and completed inspections.
- Completed product assembly according to standardized procedures.
- Recognized and reported defective material and equipment.
- Observed employee fieldwork and usage of materials for quality and consistency.
- Documented inspection information and compiled data into reports for dissemination to management.
- Inspected job sites for hazardous conditions.
Logistics Team Leader
Maola Milk and Ice Cream
New Bern, NC
06.2012 - 08.2014
- Supported the Eastern North Carolina delivery network consisting of 15 distribution centers and numerous stores.
- Managed day-to-day shipping and receiving, typically overseeing more than over fifty packages in 24-hour period.
- Led and managed projects to support logistics efforts and plans.
- Consistently met company and department objectives within budget and time constraints.
- Researched issues to address shipping errors and packaging mistakes.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Decreased overtime by 80% and increased production by 50%.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Replenished items running low in customer inventories by quickly shipping new orders.
- Resolved conflicts and negotiated agreements between parties in order to win-win solutions to disagreements and clarify misunderstandings.
Special Project Team Member
Scott and Franklin
Washington, NC
06.2008 - 04.2012
- Managed special project displays for Proctor and Gamble.
- Annual resets for suppliers, such as Food Lion, Walgreens, and CVS.
- Located desired materials for institutional staff special projects.
- Conducted weekly audits to check store for proper signage and to determine shelves requiring additional inventory.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Cross-trained on team lead's responsibilities to handle additional duties during peak periods.
- Provided onsite training.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
Education
High School Diploma -
South Side High School
Chocowinity, NC06.2008
Skills
- Shipping coordination
- Planning and implementation
- Inventory management
- Statistical and operational analysis
- Materials handling
- Client relationships
- KPI tracking
- Cost reduction
- Risk management
- Team collaboration and management
- Issue resolution and problem solving
- Operations management
- Self-directed worker
- Works well in stressful situations
- Blueprint Reading
- MS office
- Manufacturing
- Network Support
- Quality Inspection
Timeline
Operations Manager
RXO
10.2024 - Current
Pro Manager
West Marine
03.2023 - 10.2024
Planning Manager
Hollander Sleep Products/Surefit Alburits PA
03.2021 - 01.2023
Team Leader/Supervisor
B/S/H
08.2014 - 02.2020
Logistics Team Leader
Maola Milk and Ice Cream
06.2012 - 08.2014
Special Project Team Member
Scott and Franklin
06.2008 - 04.2012
High School Diploma -
South Side High School