Samuel Kempson
Kittrell
Summary
Licensed Insurance Agent with a proven track record. Excelling in customer service and sales. Expert in crafting tailored insurance solutions, achieving high client retention rates, and consistently exceeding sales targets. Adept at building strong client relationships while leveraging in-depth product knowledge to drive business growth.
Overview
33
33
years of professional experience
Work History
Insurance Agent
The Pegram Agency
06.2003 - 07.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Licensed Insurance Agent
Sam Kempson Insurance
11.1992 - 06.2003
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Upsold additional products and services after identifying customer needs and requirements.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Education
Berkley High School
Ladson, SCSkills
- Customer service
- Licensed insurance agent
- Workplace professionalism
- Quotes and sales
Two awards for "Best Insurance Agent" in Henderson, NC
Best Insurance Agent in Henderson, NC
Timeline
Insurance Agent
The Pegram Agency
06.2003 - 07.2025
Licensed Insurance Agent
Sam Kempson Insurance
11.1992 - 06.2003
Berkley High School
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