Samuel Harper
Pfafftown
Summary
Dynamic manager with a proven track record at Foodlion Grocery Store, excelling in employee training and budget management. Enhanced customer satisfaction through effective conflict resolution and optimized workflows, resulting in improved team productivity. Skilled in performance monitoring and safety compliance, fostering a high-performing, inclusive work environment.
Overview
7
7
years of professional experience
Work History
Manager
Foodlion Grocery Store
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Supervisor
Krispy Kreme
12.2019 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Painter
Dunlap Painting
03.2018 - 11.2019
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Worked holidays and weekends depending on shifting needs of project.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC05.2012
Skills
- Employee training
- Budget management
- Inventory management
- Customer service
- Team development
- Safety compliance
- Performance monitoring
- Workflow optimization
- Time management
- Decision-making
Timeline
Supervisor
Krispy Kreme
12.2019 - 05.2022
Manager
Foodlion Grocery Store
11.2019 - Current
Painter
Dunlap Painting
03.2018 - 11.2019
High School Diploma -
North Forsyth High School
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