Samia Rana
Charlotte
Summary
I am a reliable, people-focused professional with 3 years of experience in customer service, sales, and fast-paced retail environments, I am known for building trust with customers, handling sensitive and difficult situations respectfully, and maintaining accuracy in high-volume settings. combined with an academic background in Dental Hygiene. I am currently pursuing my Dental Hygiene degree, which has strengthened my understanding of patient care, professionalism, infection control, and ethical responsibility in healthcare settings.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Pawnbroker
First Cash Pawn
Charlotte
05.2025 - Current
- Served as a Pawn Broker responsible for evaluating merchandise, managing customer transactions, ensuring legal compliance, and delivering high-quality customer service in a fast-paced retail environment
- Handled sensitive and difficult customer interactions, including rude or upset callers, using calm communication, problem-solving, and de-escalation techniques
- Increased store sales by up to 15% by building strong, trust-based customer relationships and delivering personalized service
- Appraised firearms in compliance with all state and federal regulations, ensuring accurate documentation and legal verification
- Conducted professional evaluations of precious gold and jewelry, applying market knowledge to determine fair value
- Generated commission-based revenue through effective communication, negotiation, and product expertise.
- Maintained meticulous records and completed required legal and financial documentation accurately
- Handled sensitive transactions and customer information with discretion and professionalism
- Thrived in a fast-paced, high-volume environment while balancing customer service, compliance, and sales goals
Food Service Worker
Taco Bell
Huntersville
09.2024 - 04.2025
- Delivered fast, friendly customer service in a high-volume, fast-paced food service environment
- Took customer orders accurately in person and through drive-thru while maintaining efficiency and professionalism
- Handled cash and card transactions with accuracy and accountability
- Trained new staff on food preparation techniques and customer service skills.
Customer Service Representative
Harris Teeter
Charlotte
03.2024 - 03.2025
- Provided front-line customer service in a high-volume retail environment, assisting customers with inquiries, concerns, and service requests
- Handled phone calls and in-person interactions professionally, including resolving complaints and de-escalating difficult or upset customers
- Processed transactions accurately, including refunds, exchanges, and payments, while maintaining attention to detail
Retail Sales Associate
Marshalls
Charlotte
10.2023 - 03.2024
- Provided high-quality customer service in a fast-paced retail environment, assisting customers with product selection and purchases
- Supported store sales goals by building rapport with customers and delivering a positive shopping experience
- Processed transactions accurately at the register, including cash, credit, and returns
- Maintained organized merchandise displays and ensured sales floor cleanliness
Education
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NC 08.2023 - 12.2025
Skills
- Active listening & empathy
- Dependable & punctual
- Relationship building & trust development
- Attention to detail and record keeping
- Multitasking in fast-paced environments
- Problem-solving under pressure
- Sales proficiency
Languages
English
Native/ Bilingual
Arabic
Limited
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Pawnbroker
First Cash Pawn
05.2025 - Current
Food Service Worker
Taco Bell
09.2024 - 04.2025
Customer Service Representative
Harris Teeter
03.2024 - 03.2025
Retail Sales Associate
Marshalls
10.2023 - 03.2024
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
08.2023 - 12.2025