Samia Elmi
Raleigh
Summary
Dedicated Communications Specialist with experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple and concurrent projects.
Overview
13
13
years of professional experience
Work History
Patient Relations Coordinator
Palmetto Infusion Services
Raleigh, NC
02.2024 - Current
- Streamlined communication channels between patients and healthcare providers, ensuring clarity and satisfaction in care delivery
- Collaborated with interdisciplinary teams to address complex patient needs and streamline services
- Assisted in the development of marketing materials for practice promotion, attracting new clientele while retaining existing ones through effective outreach campaigns
- Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes
Medical Representative
Duke Dermatology
Durham, NC
03.2023 - 09.2023
- Facilitated effective communication among patients, providers, and insurance companies to enhance healthcare delivery
- Verified insurance eligibility and coverage for patients
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Patient Service Representative
Affordable Dentures & Implants
Morrisville, NC
08.2021 - 08.2022
- Served as a liaison between patients and dental practices
- Scheduled and confirmed patient appointments
- Documented and managed patient information in computer system
- Utilized marketing tactics to increase quantity and quality of new business leads
- Provided email analytics reports to track impact of email campaigns
Intake Coordinator
Natick Walpole Area Visiting Nurses Association
Walpole, MA
06.2018 - 06.2021
- Communicated with MD offices, hospitals and skilled nursing facility case managers in regards to referrals
- Reviewed admission paperwork to determine if patient is eligible for home care services and assessed treatment needed for potential patient
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes
- Answered phone and email inquires to provide assistance, information and medical personnel access
- Composed and thoroughly reviewed feedback and data to help improve rapport between Natick Walpole VNA and other entities
Admissions Coordinator
Walpole Healthcare
Walpole, MA
11.2016 - 06.2018
- Answered incoming telephone calls from resident family members and in regards to the admission process
- Took part in various admissions events to meet with and engage prospective residents and family members
- Gathered completed application and supporting documentation to compile application portfolios
- Organized timely and accurate referrals to help patients and residents obtain health care services
- Drafted educational brochures and informative newsletters for patients and staff
- Stayed current on community-based resources and services useful to patients
- Cultivated positive relationships with healthcare facilities to help facility meet satisfaction scores and patients obtain best possible care
Admissions Representative
Lincoln Technical Institute
Brockton, MA
06.2015 - 11.2016
- Met with potential students per semester to support admissions process, answer questions and explain degree programs
- Planned and managed special presentations and open house activities for potential enrollees by working closely with other staff
- Updated social media sites for admissions branch
- Highlighted campus amenities and features by directing campus tours
- Presented information session speeches to explain perks, benefits and details about enrolling
Retail Communications Consultant
Restaurant Depot
Needham, MA
05.2014 - 06.2015
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Presented existing and prospective customers with exceptional service and product information to aid in decision-making
- Updated databases with new and modified customer data
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Prepared and evaluated reports to identify problems and areas for improvement
- Assisted in setting up displays and demonstration events and other promotional events
Administrative Assistant
University of Massachusetts Amherst Controller's Office
Amherst, MA
11.2013 - 05.2014
- Processed financial documents, contracts, expense reports and invoices
- General office duties such as filing, scanning, copying and sorting mail
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Utilized editing programs to proofread content for typo-free emails, memos and documentation
- Obtained scanned records and uploaded to database
Education
Bachelor of Arts - Communication
University of Massachusetts
Amherst, MA05.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Social Media Management
- Data Entry/Records Management
- Verbal and Written Communication
- Conflict Resolution
- Public Relations
Timeline
Patient Relations Coordinator
Palmetto Infusion Services
02.2024 - Current
Medical Representative
Duke Dermatology
03.2023 - 09.2023
Patient Service Representative
Affordable Dentures & Implants
08.2021 - 08.2022
Intake Coordinator
Natick Walpole Area Visiting Nurses Association
06.2018 - 06.2021
Admissions Coordinator
Walpole Healthcare
11.2016 - 06.2018
Admissions Representative
Lincoln Technical Institute
06.2015 - 11.2016
Retail Communications Consultant
Restaurant Depot
05.2014 - 06.2015
Administrative Assistant
University of Massachusetts Amherst Controller's Office
11.2013 - 05.2014
Bachelor of Arts - Communication
University of Massachusetts