Samara Pauley
Charlotte
Overview
8
8
years of professional experience
Work History
PCA
J&D Healthcare
01.2020 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Claims Customer Service Associate
Kelly Connect Services
03.2022 - 01.2025
- Reviewed claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed.
- Research to identifying underlying causes and determine ways to prevent and correct such causes.
- Identify and report potential fraud and abuse situations.
- Improved customer retention with empathetic communication and effective problem-solving techniques.
Collections Agent
Intel Advantage
06.2019 - 03.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Crew Member
McDonald's
07.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma -
Harding University
Charlotte, NC06.2019
Skills
- Patient services
- CPR certification
- Call center experience
- Proficiency in software
- Teamwork
- Problem-solving
- Multitasking Abilities
- Excellent communication
Timeline
Claims Customer Service Associate
Kelly Connect Services
03.2022 - 01.2025
PCA
J&D Healthcare
01.2020 - Current
Collections Agent
Intel Advantage
06.2019 - 03.2022
Crew Member
McDonald's
07.2017 - 06.2019
Diploma -
Harding University
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