Samantha Windfelder
Statesville
Summary
Dynamic leader with proven expertise in retail operations and team management, honed at Food Lion and Sheetz. Excelled in boosting sales through strategic merchandising and enhancing customer relations. Skilled in inventory control and business development, fostering a positive work culture that reduced turnover and propelled store performance I love customer service and being involved in the community. I have worked very hard with the concept store and very active with things for the company and testing all new product.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Food Lion
06.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- P&L Statements
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Store Manager
Sheetz
04.2013 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Certificate - Child Development
Forsyth Technical Community College
Winston-Salem, NC05-2003
Skills
- Retail operations
- Inventory control
- Customer relations
- Store operations
- Team management
- Hiring and training
- POS systems operations
- Goals and performance
- Inventory counting
- Order management
- Strategic merchandising
- Business development
Timeline
Assistant Store Manager
Food Lion
06.2019 - Current
Store Manager
Sheetz
04.2013 - 05.2019
Certificate - Child Development
Forsyth Technical Community College
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