Samantha Williams
Mount Airy
Summary
Hospitality and healthcare professional with a proven track record in enhancing guest experiences and optimizing operational efficiency. Expertise in delivering exceptional service that fosters long-term customer loyalty. Strong analytical skills applied to identify areas for improvement and implement effective solutions.
Overview
11
11
years of professional experience
Work History
Hospitality Team Member
HMS Host
Grantsboro
2025.09 - Current
- Ensured seamless operations during peak hours through effective team collaboration.
- Resolved customer complaints promptly to maintain high guest satisfaction levels.
- Maintained accurate records of daily sales figures for comprehensive business analysis.
- Delivered exceptional customer service in fast-paced dining environments.
Resident Care Coordinator
Dedicated Nursing Associates
2020.10 - 2025.09
- Recruited and trained new medical and facility staff to enhance team capabilities.
- Directed and evaluated medical, clerical, and maintenance personnel for optimal performance.
- Maintained up-to-date awareness of government regulations and health insurance changes.
- Collaborated with healthcare teams in executing effective patient care plans.
- Communicated with families to provide clear updates on care options.
- Implemented policies to improve resident safety and comfort.
- Facilitated meetings to discuss resident needs and adjust care strategies.
Beverage Hospitality Manager
Coach's Neighborhood Grill
2019.03 - 2025.09
- Maintained composure in fast-paced environments to ensure seamless operations.
- Oversaw outlet bar operations, enhancing customer and employee experiences.
- Supervised team members to uphold standards of efficiency in restaurant operations.
- Conducted inventory counts to monitor stock levels accurately.
- Adapted quickly to new concepts, improving overall team performance.
- Cultivated strong interpersonal relationships with staff and patrons for better service delivery.
Accounts Payable Clerk
Pike Enterprises
Mount airy
2015.08 - 2018.03
- Processed vendor invoices for timely payments and accurate financial records.
- Reconciled accounts payable transactions to ensure accuracy and completeness.
- Utilized accounting software to track expenses and manage payment schedules.
- Maintained organized financial records for audits and compliance checks.
- Resolved vendor payment inquiries and discrepancies to maintain positive relationships.
- Prepared reports for month-end closing activities to ensure timely financial reporting.
- Collaborated with coworkers to streamline processes and improve team performance.
- Addressed invoice issues promptly through collaboration with internal departments.
Education
Bachelor - Business Management
University of North Carolina At Greensboro
Greensboro, NC2028-05
Diploma -
North Surry High School
Mt. Airy, NC2015-06
Skills
- Customer service
- Guest relations
- Customer engagement
- Upselling techniques
- Conflict resolution
- Time management
- Multitasking
- Cultural sensitivity
- Records management
- Budget management
- Data confidentiality
- Self motivation
Timeline
Hospitality Team Member
HMS Host
2025.09 - Current
Resident Care Coordinator
Dedicated Nursing Associates
2020.10 - 2025.09
Beverage Hospitality Manager
Coach's Neighborhood Grill
2019.03 - 2025.09
Accounts Payable Clerk
Pike Enterprises
2015.08 - 2018.03
Bachelor - Business Management
University of North Carolina At Greensboro
Diploma -
North Surry High School