SAMANTHA THOMAS
Matthews,NC
Summary
Experienced professional in front office operations, adept at managing high-volume environments with poise. Recognized for strong communication skills, organizational abilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support for smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist/ Medical Assistant
Lake Park Animal Clinic
02.2022 - Current
- Manage front desk, ensuring efficient appointment scheduling for improved client satisfaction.
- Coordinate client-veterinarian communication, enhancing service delivery.
- Handle billing and payments, maintaining accurate financial records.
- Address client inquiries, fostering a supportive clinic environment.
- Assist with medical procedures, ensuring smooth clinic operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
PATIENT REPRESENTATIVE
Charlotte Eye Ear Nose and Throat Associate
08.2020 - 02.2022
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses.
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care.
- Kept rooms clean and ready to meet individual needs.
- Maintained efficient patient flow and unit operations with regular supply restocking.
- Supported registered nursing staff by following care plans.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Coordinated communication between patients, family members, and medical staff.
- Supported patient service needs by coordinating efficient referrals for additional resources.
- Assisted patients with meeting financial obligations with use of sliding scales.
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Handled all of the safety and compliance for the office.
SERVER
Kristophers Sports Bar
04.2019 - 07.2021
- Explained details of new menu items, seasonal, and daily specials.
- Followed all safety, sanitization, and food handling guidelines.
- Delivered food and beverages quickly to customers.
- Coordinated table assignments and arranged tables for groups.
- Processed payments as credit card transactions, gift cards, or cash transactions.
- Supported bussers with table-cleaning during high-volume shifts.
- Memorized menu additions, changes, and limited offerings.
- Entered orders into computer system to coordinate with kitchen staff.
- Kept food service and preparation areas clean and neat.
- Trained new servers in company policies, guest service standards, and best practices.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Minimized complaints by keeping drinks full and delivering correct orders.
TITLE AND COMPLIANCE MANAGER/ SALES COACH
Carlotz
02.2020 - 08.2020
- Started as a sales coach, worked with guests when purchasing vehicles, financial paperwork, and ensuring all sales were accurate.
- Became the Title and Compliance Manager, handled all the finances, deposits, DMV paperwork, and tags.
- Ensured office compliance with OSHA.
HOST/ SERVER
O'Charlys
07.2016 - 04.2019
- Achieved sales quotas through consistently promoting high-profit items and daily specials.
- Satisfied customers with fast, friendly and knowledgeable support.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Managed billing and payments with POS system and accurate order input.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Presented specialty dishes with table side service.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Enhanced team efficiency with well-stocked stations and efficient side work.
- Kept food service and preparation areas clean and neat.
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
- Reconciled cash tills in kitchen and bar areas as part of closing duties.
- Processed payments as credit card transactions, gift cards, or cash transactions.
- Memorized menu additions, changes, and limited offerings.
- Coordinated table assignments and arranged tables for groups.
Education
High School Diploma -
Porter Ridge High School
Indian Trail, NC06.2017
Skills
- Information protection
- Corrective action planning
- Patient education
- Analytical thinking
- Customer service
- Conflict resolution
- Team collaboration
- Compliance management
- Verbal and written communication
- Office administration
Languages
English
Native or Bilingual
Timeline
Receptionist/ Medical Assistant
Lake Park Animal Clinic
02.2022 - Current
PATIENT REPRESENTATIVE
Charlotte Eye Ear Nose and Throat Associate
08.2020 - 02.2022
TITLE AND COMPLIANCE MANAGER/ SALES COACH
Carlotz
02.2020 - 08.2020
SERVER
Kristophers Sports Bar
04.2019 - 07.2021
HOST/ SERVER
O'Charlys
07.2016 - 04.2019
High School Diploma -
Porter Ridge High School
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