Samantha Stroup-Gault
Shelby
Summary
Detail-oriented professional with experience in cash handling, daily operations and team leadership. Skilled in training peers on operational procedures and ensuring accurate transaction processing to drive customer loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
Gastonia ABC
Gastonia, NC
08.2025 - Current
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in product selection, ensuring satisfaction and encouraging repeat business.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Maintained organized merchandise displays, contributing to store aesthetics and customer engagement.
- Organized racks/shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Freelancer
Self-employeed
Grover, NC
01.2018 - 07.2025
- Enhanced client satisfaction by delivering high-quality work within deadlines of custom orders.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Cashier Team Lead
Walmart
Kings Mountain, NC
07.2015 - 11.2015
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Education
Associate of Science - Business Administration And Operations Management
Cleveland Community College
Shelby, NC05-2021
Associate of Business Administration - Operations Management
Cleveland Community College
Shelby, NC05-2021
Associate of Business Administration - Operations Managment in Lean Manufacturing
Cleveland Community College
Shelby, NC05-2021
Skills
- Teamwork and collaboration
- Time management
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Store opening and closing
- Cash handling accuracy
- Upselling
- Sales trends
Timeline
Sales Associate
Gastonia ABC
08.2025 - Current
Freelancer
Self-employeed
01.2018 - 07.2025
Cashier Team Lead
Walmart
07.2015 - 11.2015
Associate of Science - Business Administration And Operations Management
Cleveland Community College
Associate of Business Administration - Operations Management
Cleveland Community College
Associate of Business Administration - Operations Managment in Lean Manufacturing
Cleveland Community College