SAMANTHA STANLEY
Spencer
Summary
Customer-Focused Retail Professional experienced in enhancing service quality and streamlining operations. Delivered improvements in team performance and customer satisfaction through effective mentoring and training techniques. Dedicated Volunteer Coordinator with a strong track record in managing volunteer operations and fostering lasting community engagement.
Overview
20
20
years of professional experience
Work History
Volunteer Coordinator
Rowan Helping Ministries
Salisbury
11.2024 - Current
- Coordinated volunteer schedules for various community service programs.
- Recruited and trained new volunteers on operational procedures.
- Organized community outreach events to raise awareness about available services.
- Managed communication between volunteers and program staff effectively.
- Developed training materials to enhance volunteer engagement and understanding.
- Assessed volunteer needs and matched them with appropriate roles within the organization.
- Collaborated with local organizations to expand volunteer opportunities and partnerships.
- Communicated regularly with volunteers, assisting with issues and questions.
Cashier
Food Lion
Rockwell
06.2006 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Assistant Customer Service Manager
Food Lion
Rockwell
08.2017 - 11.2024
- Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
- Handled incoming calls from customers regarding product or service inquiries or complaints.
- Managed the daily schedule of customer service representatives, ensuring adequate coverage at all times.
- Assisted in managing daily customer service operations and staff scheduling.
- Trained new employees on customer service standards and best practices.
- Resolved customer complaints and inquiries with effective communication skills.
- Supported management in implementing promotional activities and special events.
- Ensured compliance with company policies and procedures during daily operations.
Front Office Assistant
Food Lion
Rockwell
08.2009 - 10.2017
- Greeted visitors to assess purpose of visit and directed to appropriate staff, ensuring efficient handling of inquiries.
- Performed general administrative duties such as filing documents and preparing reports.
- Responded to incoming calls from potential customers about rates and availability, providing timely information to facilitate bookings.
Education
High School Diploma -
East Rowan High School
Salisbury, NCSkills
- Event coordination
- Event planning
- Fundraising organization
- Volunteer training
- Volunteer engagement
- Community outreach
- Customer Engagement
- Customer Relations
- Customer service
- Effective communication
- Problem solving
- Time management
Timeline
Volunteer Coordinator
Rowan Helping Ministries
11.2024 - Current
Assistant Customer Service Manager
Food Lion
08.2017 - 11.2024
Front Office Assistant
Food Lion
08.2009 - 10.2017
Cashier
Food Lion
06.2006 - Current
High School Diploma -
East Rowan High School