Samantha Sanders
Jacksonville
Summary
Personable and driven candidate with strong interpersonal skills and passion for customer service excellence. Possesses foundational understanding of financial services and adept at handling customer inquiries and transactions efficiently. Aims to create positive impact by facilitating smooth operations and fostering customer satisfaction.
Overview
1
1
year of professional experience
Work History
Digital Branch Representative
Marine Federal Credit Union, Western Blvd
04.2024 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Contributed to the successful launch of new products and services, ensuring staff were well-versed in their features and benefits to effectively promote them to clients.
- Implemented effective security measures to safeguard sensitive customer information and protect against potential fraud incidents.
- Functioned well in high-paced and stressful environment.
- Maintained compliance with banking regulations through regular training and adherence to guidelines.
- Provided exceptional support to colleagues, assisting with complex transactions or escalated issues when necessary.
- Streamlined branch operations for improved efficiency by implementing new policies and procedures.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Developed strong client relationships, increasing loyalty and retention rates within the branch.
- Maintained friendly and professional customer interactions.
Supervising Manager
Party Suppliers & Rentals
10.2023 - 10.2024
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Expanded market reach by researching industry trends and identifying new business opportunities.
- Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NC01-2024
Skills
- Goal oriented
- Sales proficiency
- Financial literacy
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Problem-solving abilities
Timeline
Digital Branch Representative
Marine Federal Credit Union, Western Blvd
04.2024 - Current
Supervising Manager
Party Suppliers & Rentals
10.2023 - 10.2024
High School Diploma -
Jacksonville High School
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