Samantha Reyes
Durham
Summary
I understand the impact quality of service has on customer satisfaction, as well as the importance of maintaining an efficient workflow with systems in check to enforce consistency in day to day operations. I thoroughly enjoy sparking smiles and bringing delight to an individuals day.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PMT
Duke Regional Hospital
06.2023 - Current
- Delivered tailored nutritional care to patients.
- Consulted at bedside to structure individual meals according to physician and dietician instructions. (Supported PTs by ensuring compliance with nutrition plans and specified limits.)
- Referred consistently to meal histories, preferences, and allergens in database management.
- Recognized necessity of timely service for specific health requirements.
Team Lead
Chick-fil-a
05.2021 - 06.2023
- Managed groups of 15-30 employees during assigned shifts to achieve productivity goals.
- Ensured operational excellence to deliver a seamless end-to-end customer experience
- Supervised sales and productivity metrics, delivering real-time updates to promote team engagement. (Handled a high volume of 25-45 drive-through customers within a typical afternoon quarter-hour segment.)
- Consistently in movement to constantly capture a birdseye view of the business
- Focused on identifying and eliminating potential challenges at the root.
- Directed night shift training activities.
- Designed and carried out 30-day training plans to enable trainees to handle different roles independently during peak hours.
- Emphasized uniformity in operations with the help of reinforcement from our trainers; with a primary focus on food safety compliance.
Sitter/Tutor
Grace Academy
08.2017 - 03.2019
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Facilitated educational activities, prepared meals, and ensured adherence to behavioral boundaries for children.
Education
IT: Network Administration - Computer Science
Durham Technical Community College
Durham, NCIT - Service & Support - Computer Science
Durham Technical Community College
Durham, NCHigh School Diploma -
Grace Academy
12.2022
Skills
- Conflict resolution
- Adaptability
- Self-Initiative
- Team supervision
- Training
- Delegation
- Resiliency
Certification
North Carolina Public Notary ||
Internet Technology Fundamentals - CompTIA (ITF+)
Timeline
PMT
Duke Regional Hospital
06.2023 - Current
Team Lead
Chick-fil-a
05.2021 - 06.2023
Sitter/Tutor
Grace Academy
08.2017 - 03.2019
High School Diploma -
Grace Academy
North Carolina Public Notary ||
Internet Technology Fundamentals - CompTIA (ITF+)
IT: Network Administration - Computer Science
Durham Technical Community College
IT - Service & Support - Computer Science
Durham Technical Community College
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