Samantha Ray
Reidsville,NC
Summary
Compassionate Financial Aid Officer with 5 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Overview
12
12
years of professional experience
Work History
Financial Aid Specialist
Rockingham Community College
07.2019 - Current
- Assists with the processing of financial aid applications by collecting required documents, verifying accuracy through the Verification process, completing any applicable Federal reporting requirements, preparing the student file for award and awarding financial aid to eligible students
- Assist with processing Dependency Override and Special Circumstance applications
- Process Special Circumstance Applications
- Balances various Federal and State accounts
- Administers the State grant program including certification and reconciliation of funds
- Administers the Child Care Grant Program.
- Process Dependency Overrides
- Serves as the primary Financial Aid staff member to manage the college work-study program
- Oversees the awarding of Federal, RCC Foundation, and Institutional work-study funds
- In coordination with the Human Resources Office, maintains accurate work-study student employee records
- Collects monthly timesheets, verifies the accuracy of these, and submits to the Business Office for processing.
Customer Service Representative Call Center
Remington Firearms Headquarters
11.2018 - 03.2019
- Helped customers over the phone with gun issues and general questions
- Made tickets with customer information in relation to their guns
- Used SAP and BCM software to document tickets for customers
- Entered customer data into the system for warranty cards
- Placed box orders to be shipped to customers for recalls or settlements
- Filed and organized data through online platforms
- Maintained customer confidentiality.
Financial Aid Work Study Assistant
Rockingham Community College
09.2016 - 07.2018
- Assist with the processing of financial aid applications by collecting required documents, conducting verification, and completing federal reporting requirements
- Evaluate and monitor Satisfactory Academic Progress on a continual basis
- Helped families with their FAFSA's
- Answered the phones
- Scan and processed students documents as they turned them in using Doc E Scan Software
- Shredded old files that were no longer needed
- Assisted with the front desk and helped students as they came into the office
- Looked up students information when they came in by using the Colleague Software
- Helped with determining eligibility for possible work study students
- Organized and oversaw RCC's FAFSA Day event held twice a year in partnership with the College Foundation of North Carolina
- Ensured that FERPA Law was used at all times for the confidentiality of each student.
Walmart Sales Associate/Receiving Ship to Store Associate/Jewelry Associate
Walmart
03.2012 - 09.2016
- Assisted customers by ringing products up at register
- Handled and processed WIC and Checks
- Handled money at the cash register
- Kept inventory of products and merchandise
- Pierced ears
- Fulfilled all customers needs during visits
- Kept all areas neat, clean, and organized
- Lifted up to 50lbs daily
- Used pallet jack every day and loaded pallets onto trucks
- Wrapped pallets daily with shrink wrap by hand
- Picked items from shelves for online orders and also packed them up to get them shipped to customers
- Always made sure my customers were satisfied by the end of their visits
Education
Rockingham County High School Diploma -
Diploma Associate in Arts Degree -
Rockingham Community College
Skills
- Higher Education Knowledge
- Policy Interpretation
- Financial Aid Processing
- Customer Service
Professional Organizations
Student Service/Financial Aid Work Study Assistant, 09/2016-07/2018
Timeline
Financial Aid Specialist
Rockingham Community College
07.2019 - Current
Customer Service Representative Call Center
Remington Firearms Headquarters
11.2018 - 03.2019
Financial Aid Work Study Assistant
Rockingham Community College
09.2016 - 07.2018
Walmart Sales Associate/Receiving Ship to Store Associate/Jewelry Associate
Walmart
03.2012 - 09.2016
Rockingham County High School Diploma -
Diploma Associate in Arts Degree -
Rockingham Community College
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