Samantha Mickus
Garner
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
Work History
Sales associate
Verizon
08.2022 - 08.2023
- Side by side selling to find personalized solution for each customer that range from devices, service and accessories.
- Executing daily store operations and procedures.
- Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Assisted customers in selecting products that best met their needs, enhancing sales opportunities.
Guest service lead/ cashier
Lowes Foods
12.2021 - 07.2022
- Supervised daily cash register operations, ensuring accuracy in transactions and adherence to company policies.
- Trained new cashiers on operational procedures, enhancing team efficiency and customer service quality.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and strengthening customer loyalty.
- Conducted regular audits of cash registers, ensuring compliance with financial controls and accuracy in reporting.
- Mentored junior staff members, promoting best practices in customer engagement and operational excellence within the team.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Cashier
Chick-fil-a
04.2021 - 11.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with team to maintain cleanliness and organization of front-line areas.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained cleanliness and organization of drive-thru area for optimal service flow.
Sales Associate
Kay Jewelers
01.2019 - 01.2021
- Assisted customers in selecting and purchasing fine jewelry, enhancing overall shopping experience.
- Developed in-depth product knowledge to effectively convey features and benefits of various jewelry lines.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise displays.
- Facilitated special orders and custom design requests, collaborating with clients to meet their unique specifications.
- Trained new associates on sales techniques and customer service best practices, fostering a supportive team environment.
Education
GED -
Wake Technical Community College
Raleigh, NC03-2020
Cosmetology License - Cosmetology
Paul Mitchell The School
Raleigh, NC04-2026
Skills
- Customer engagement
- Cross-functional teamwork
- Effective time management
- Analytical problem-solving
- Sanitation practices
- Comprehensive understanding of products
- Store maintenance
Timeline
Sales associate
Verizon
08.2022 - 08.2023
Guest service lead/ cashier
Lowes Foods
12.2021 - 07.2022
Cashier
Chick-fil-a
04.2021 - 11.2021
Sales Associate
Kay Jewelers
01.2019 - 01.2021
GED -
Wake Technical Community College
Cosmetology License - Cosmetology
Paul Mitchell The School
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