Samantha Jones
China Grove
Summary
Versatile and dynamic professional with a proven track record at McDonald’s Corporate, enhancing customer satisfaction by overhauling service protocols. Excelled in staff management and conflict resolution, demonstrating exceptional organization and verbal communication skills. Achieved significant improvements in team performance and service delivery, showcasing a commitment to excellence and continuous learning.
Overview
3
3
years of professional experience
Work History
Receptionist
Lake Wylie Tax Service
02.2025 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Manager
McDonald’s Corporate
06.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Employee
McDonald’s Corporate
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
12th Grade - Continuing
South Rowan High School
Landis, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Data inputting
- Schedule management
- Staff management
- Supply management
- Problem-solving
- Relationship building
- Visitor and customer relations
- Conflict resolution
- Cash out
Timeline
Receptionist
Lake Wylie Tax Service
02.2025 - 02.2025
Manager
McDonald’s Corporate
06.2024 - 01.2025
Employee
McDonald’s Corporate
01.2022 - 01.2023
12th Grade - Continuing
South Rowan High School
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