Open To Work
Samantha Jepsen
Swannanoa
Summary
Results-driven Administrative Assistant with strong customer relations skills and a commitment to excellence in fast-paced environments. Demonstrates sound judgment and effective multitasking abilities while managing clerical tasks independently or collaboratively. Brings adaptability and a detail-oriented approach to problem-solving and workflow efficiency.
Overview
28
28
years of professional experience
Work History
Health Administrative Scheduler
Dept. of Veteran Affairs
Asheville
05.2025 - Current
- Scheduled appointments for veterans and staff efficiently using electronic systems.
- Coordinated meetings and events to enhance department operations and improve veteran services.
- Maintained detailed records of appointments and interactions with veterans and personnel to ensure service continuity.
- Collaborated with other departments to streamline scheduling procedures and improve service delivery.
- Provided administrative support through data entry and maintaining filing systems for records.
- Organized office operations and procedures such as filing systems, record keeping systems, requisition of supplies.
- Tracked employee attendance records on a daily basis.
- Maintained confidentiality of sensitive information regarding personnel matters or business operations.
- Developed and maintained complex calendars, scheduling appointments, meetings and travel arrangements.
- Updated contact lists, mailing lists or other databases as required.
- Arranged conference calls, video conferences and webinars as needed.
- Performed data entry tasks.
- Greeted visitors in a professional manner, directed them appropriately and notified staff of their arrival.
- Created spreadsheets to track project progress and deadlines.
- Answered telephone inquiries from clients in a courteous manner and provided accurate information about the organization's services or products.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed detailed spreadsheets in Microsoft Excel to maintain accurate records.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, improving overall workflow and supporting efficient operations.
Imaging Scheduler
Dept of Veterans Affairs
Asheville
03.2024 - 05.2025
- Scheduled imaging appointments for veterans efficiently and accurately.
- Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
- Coordinated with medical staff to ensure timely patient services.
- Communicated with patients to confirm appointments and provide instructions.
- Informed patients of preparation requirements prior to scheduled appointments.
- Updated patient information in the system for accurate tracking.
- Resolved scheduling conflicts among physicians, radiologists, technologists, nurses, and other healthcare providers to ensure seamless patient care.
- Verified insurance coverage for all scheduled imaging procedures; ensured patient was informed of any out-of-pocket expenses prior to the procedure.
- Maintained knowledge of current insurance policies and reimbursement guidelines related to imaging services.
- Cultivated relationships with referring physicians and office staff to facilitate timely communication regarding appointments and order changes.
- Provided exceptional customer service by addressing patients' questions or concerns in a timely manner.
- Managed patient records using electronic health systems effectively.
- Supported implementation of new scheduling processes and systems while ensuring accuracy of patient appointment records.
- Ensured compliance with HIPAA regulations by keeping all patient information confidential.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate of Arts - General Studies
Coastal Carolina Community College
Jacksonville, NC05-1999
Skills
- Appointment scheduling
- Electronic health records
- Insurance verification
- HIPAA compliance
- Document management
- Scheduling software proficiency
- Data entry
- Record keeping
- File management
- Document preparation
- Spreadsheet tracking
- Budget tracking
- Event coordination
- Workflow management
- Office administration
- Cross-functional coordination
- Telephone and email etiquette
- Effective communication
- Interpersonal communication
- Conflict resolution
- Time management
- Prioritization
- Team collaboration
- Problem solving
- Complex Problem-solving
- Research capabilities
- Editing and proofreading
- Drafting correspondence
- Goal setting
- Resource coordination and allocation
- Spreadsheet development
- Database maintenance
- Program files maintenance
- Basic accounting
- Inventory management
- Customer service
- New business development
- Employee relations
- Account investigation
- Attention to detail
- Adaptability
- Workflow management
- Basic accounting
- Inventory management
- Adaptability
- Excel spreadsheets
- Database maintenance
- Program files maintenance
- Employee communications
- Data entry documentation
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$50000/yr - $133000/yrTimeline
Health Administrative Scheduler
Dept. of Veteran Affairs
05.2025 - Current
Imaging Scheduler
Dept of Veterans Affairs
03.2024 - 05.2025
Associate of Arts - General Studies
Coastal Carolina Community College