Samantha Ivers
Lillington
Summary
Highly organized and friendly professional with 15+ years of experience in delivering exceptional customer service. Possessing Nursing Assistant and Basic Life Support Certifications, skilled in providing direct and indirect patient care, as well as assisting patients with activities of daily living. Strong ability to effectively communicate, excels at efficiently managing tasks and thrives in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Floor Team Member
Joann Fabric And Crafts
- Maintained current store, product and promotional knowledge to drive consistent sales
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Provided every customer with professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Answered questions about current promotions and resolved issues according to store policies
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Assisted in training of new hires on organizational procedures, policies and sales techniques
Front Office Receptionist
Goodman And Partridge OBGYN
- Managed files by preforming clerical tasks including copying, faxing, and filling to enhance operational efficiency by 60%
- Assisted current and prospective patients with navigating telephone and web-based support systems
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Communicated with outside offices to obtain records and transfer files for patient needs
- Trained new employees on office computer systems and answered employee technological questions
CNA
Capefear Valley
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
Lead Infant Teacher
Lightbridge Academy
09.2022 - 02.2024
- Provide individualized care for up to 8 infants throughout the day
- Support each child with their development at every stage
- Successfully maintained strong client relationships by engaging with customers, delivering excellent customer service, and resolving complex inquiries to elevate client retention rates by 75%
- Create weekly age appropriate lesson plans that support the growth and development of the children in my care, while offering a large variety of different activities
Toddler Lead Teacher
Kids R Kids Learning Academies
11.2021 - 09.2022
- Responsible for establishing and maintaining a safe, healthy and nurturing learning environment
- Working collectively with an assistant teacher within the classroom as well as others in the school
- Creating and implementing a developmentally age appropriate daily lesson plan to support the development of the children in the classroom
- Maintaining a daily digital report for each child that is sent to each parent at the end of every day, so parents are up to speed on their child's needs and development
- Establishing and maintaining a strong and trusting relationship with parents and guardians of the children in my care
Private Nanny
09.2020 - 11.2021
- Created and maintained a daily routine for child
- Built and maintained trusting relationship with parents
- Provided safe transportation for child
- Managed dietary restrictions
- Planned and executed age appropriate activities for child
- Patiently nurtured children
- Responsible for putting children to bed
- Assisted with additional household duties pertaining to child
- Responsibilities included coordinating with parents on a daily basis
Lead Teacher
The Goddard School
08.2019 - 09.2020
- Responsible for establishing and maintaining a safe, healthy and nurturing learning environment
- Working collectively with an assistant teacher within the classroom as well as others in the school
- Creating and implementing a developmentally age appropriate daily lesson plan to support the development of the children in the classroom
- Maintaining a daily digital report for each child that is sent to each parent at the end of every day, so parents are up to speed on their child's needs and development
- Establishing and maintaining a strong and trusting relationship with parents and guardians of the children in my care
Volunteer Youth Hockey Recruiter
06.2016 - 05.2018
- Responsible for setting up recruitment tables with current youth players at community events
- Sharing information such as goals and values of the association with potential players to see if they would be a good fit for a team within the association
- Making sure all contact information is transferred to the correct team managers for follow up
Early Childhood Education Lead Teacher
Wonder Years
08.2012 - 04.2017
- Kept records of over 18 students' progress, detailing behavioral, emotional, academic and social growth
- Organized and led activities to promote physical, mental and social development
- Created and implemented developmentally appropriate curriculum addressing all learning styles
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Maintained daily records of individual activities, behaviors, meals and naps
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Developed professional relationships with parents, teachers, directors and therapists
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
Education
Associate of General Studies - Early Childhood Education
Central Texas Community College
Associate Degree In Nursing - Practical Nursing
Central Carolina Community College
Sanford, NCSkills
- Self Driven
- Adaptability
- Fast Learner
- Effective communication skills
- Team collaboration
- Technologically savvy
- Administrative skills
- Customer Service skills
- Self-Manageable
- Office Administration
- Organizational skills
- Microsoft Office
- Phone etiquette
- Medical receptionist
- Office experience
- Medical office experience
Certification
Basic Life Saver Certification, 02/01/24, 02/28/26
Certified Nursing Assistant, 04/22/2024 #1427242
Additionalinformation - Corecompetencies
- Receptionist Duties
- Customer Service
- Health Insurance Portability and Accountability Act (HIPAA)
- Data Entry
- Medical Office
- Administration Assistance
- Call Handling
- Patient Appointment Scheduling
- Time Management
Assessments
- Administrative assistant/receptionist, Proficient, 06/01/22
- Medical receptionist skills, Proficient, 06/01/22
Timeline
CNA
Capefear Valley
05.2024 - Current
Lead Infant Teacher
Lightbridge Academy
09.2022 - 02.2024
Toddler Lead Teacher
Kids R Kids Learning Academies
11.2021 - 09.2022
Private Nanny
09.2020 - 11.2021
Lead Teacher
The Goddard School
08.2019 - 09.2020
Volunteer Youth Hockey Recruiter
06.2016 - 05.2018
Early Childhood Education Lead Teacher
Wonder Years
08.2012 - 04.2017
Associate of General Studies - Early Childhood Education
Central Texas Community College
Basic Life Saver Certification, 02/01/24, 02/28/26
Certified Nursing Assistant, 04/22/2024 #1427242
Sales Floor Team Member
Joann Fabric And Crafts
Front Office Receptionist
Goodman And Partridge OBGYN
Associate Degree In Nursing - Practical Nursing
Central Carolina Community College
Similar Profiles
Naisha CooksNaisha Cooks
Forklift Operator at Joann Fabric And CraftsForklift Operator at Joann Fabric And Crafts
Kenneth SeitzKenneth Seitz
SFS Picker/Packer at Joann Fabric And CraftsSFS Picker/Packer at Joann Fabric And Crafts
Viktor JohnsonViktor Johnson
Manager at Joann Fabric and CraftsManager at Joann Fabric and Crafts