Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hicks

Fletcher

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Registered Medical Assistant

Fastmed urgent care
Hendersonville
07.2025 - Current
  • Assisted healthcare providers with patient examinations and procedures.
  • Prepared examination rooms and ensured proper sterilization of instruments.
  • Collected patient information and recorded vital signs accurately.
  • Educated patients on treatment plans and provided post-visit instructions.
  • Administered medications and injections as directed by medical staff.
  • Maintained electronic health records with attention to detail and accuracy.
  • Supported inventory management by restocking medical supplies as needed.
  • Assisted physicians in exams, treatments, and procedures.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collected specimens for laboratory testing according to accepted standards.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Operated X-ray equipment to capture diagnostic images of patients.
  • Collected blood samples using standard phlebotomy techniques and equipment.

• Certified to collect Federal and non-federal drug screens/EBT.

Registered Medical Assistant

Physicians Immediate Care
Rockford
10.2021 - 05.2025
  • Assisted healthcare providers with patient examinations and procedures.
  • Prepared examination rooms and ensured proper sterilization of instruments.
  • Collected patient information and recorded vital signs accurately.
  • Administered medications and injections as directed by medical staff.
  • Supported inventory management by restocking medical supplies as needed.
  • Maintained clinical records according to HIPAA regulations.
  • Assisted physicians in exams, treatments, and procedures.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Collected specimens for laboratory testing according to accepted standards.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Verified insurance coverage and processed payments from patients.
  • Ensured all medical equipment was functioning properly prior to use.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Changed dressings on wounds to prevent infection and check for healing.

• Certified to collect federal/non federal drug screens/EBT.

• Collected labs

Education

BLS Certified - BLS Provider

American Heart Association
07.2025 - 07.2027

AMT Certificate - Registered Medical Assistant

Rockford Career College
01.2021 - 11.2021

Skills

  • Vital signs measurement
  • Electronic health records
  • Patient education
  • Phlebotomy techniques
  • Supply inventory control
  • Laboratory specimen collection
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Time management
  • Immunization administration
  • Infection control procedures
  • Medication administration
  • Wound care assistance
  • Emergency response preparedness
  • First aid and CPR
  • EKG administration
  • X-ray operation

Timeline

Registered Medical Assistant

Fastmed urgent care
07.2025 - Current

BLS Certified - BLS Provider

American Heart Association
07.2025 - 07.2027

Registered Medical Assistant

Physicians Immediate Care
10.2021 - 05.2025

AMT Certificate - Registered Medical Assistant

Rockford Career College
01.2021 - 11.2021
Samantha Hicks