Samantha Hancock
High Point
Summary
Compassionate Habitat for Humanity volunteer with hands-on experience in construction, project management and community outreach. Possess strong leadership skills backed by ability to motivate and work collaboratively with diverse groups. Demonstrated success in transforming housing situations for disadvantaged communities, showcasing problem-solving skills, adaptability and commitment to service.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Habitat for Humanity Volunteer
Habitat for Humanity
High Point
01.2026 - Current
- Organized tools and materials for efficient project workflow.
- Collaborated with team members to ensure safety standards on-site.
- Engaged with community members to promote Habitat's mission and programs.
- Maintained clean and organized workspaces at various build sites.
- Organized and distributed donated supplies to local families in need.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Gained independent working skills and guided and mentored less experienced team members.
- Displayed high standards for quality workmanship and routinely double-checked work.
Operations Manager
Trim Pro Tree and Landscaping
High Point
01.2018 - Current
- Managed day-to-day operations for tree and landscaping services.
- Coordinated scheduling and logistics for staff and equipment.
- Oversaw inventory management of landscaping supplies and tools.
- Led training sessions for new employees on safety protocols.
- Monitored compliance with health and safety regulations.
- Implemented cost-effective strategies for resource allocation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Responded to information requests from superiors, providing specific documentation.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Performed cost analysis for various projects to determine budget requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Server
Longhorn Steakhouse
Greensboro
01.2019 - 01.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Managed cash registers and handled transactions with precision.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and workstations.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints quickly to enhance guest satisfaction.
- Stocked supplies and ensured inventory levels met operational needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Kickback Jack's
High Point
01.2017 - 01.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and workstations.
- Managed cash registers and handled transactions with precision.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints quickly to enhance guest satisfaction.
- Stocked supplies and ensured inventory levels met operational needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Home Health Aide
Athleen Couch
Winston-Salem
01.2011 - 01.2012
- Assisted clients with daily living activities and personal hygiene.
- Administered medications according to prescribed schedules and guidelines.
- Monitored clients' health conditions and reported changes to healthcare providers.
- Maintained cleanliness and safety of clients' living environments.
- Provided companionship and emotional support to enhance clients' well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Helped client with medication self-administration.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Education
GED Diploma
Winston-Salem, NCSkills
- Tool organization
- Site safety management
- Community engagement
- Customer relationship management
- Worksite maintenance
- Effective communication
- Time management
- Problem solving
- Employee training
- Power tool operation
- Landscaping proficiency
- Construction experience
- Hand tool usage
- Tile setting
- Heavy equipment operation
- Concrete work
- Roofing techniques
- Answering phones
- Project management
- Positive attitude
- Teamwork and collaboration
- Documentation and reporting
- Verbal and written communication
- Telephone and email etiquette
- Client relations strength
- Multitasking and organization
- Deadline adherence
- Attention to detail
- Activity scheduling
- Team leadership
- Problem-solving
- Reliability and punctuality
Timeline
Habitat for Humanity Volunteer
Habitat for Humanity
01.2026 - Current
Server
Longhorn Steakhouse
01.2019 - 01.2020
Operations Manager
Trim Pro Tree and Landscaping
01.2018 - Current
Server
Kickback Jack's
01.2017 - 01.2018
Home Health Aide
Athleen Couch
01.2011 - 01.2012
GED Diploma