Samantha Hagerty
Jacksonville
Summary
Motivated individual with a desire to excel. Detailed client service background known for having great organizational and communication skills. Gifted at working with all types of customers.
Overview
17
17
years of professional experience
Work History
Senior Guest Services
Patriot Family Homes
Remote
07.2023 - Current
- Managed high-volume, multi-channel guest communications across the full guest journey (pre-arrival, in-stay, and post-departure).
- Delivered consistent, brand-aligned guest service while meeting response time and resolution SLAs.
- Resolved guest issues efficiently through coordination with local operations, maintenance, and housekeeping teams.
- De-escalated guest concerns while protecting company policies, revenue, and property assets.
- Contributed to positive guest reviews, repeat bookings, and overall platform performance.
- Trained staff on service standards and company policies for consistent performance.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
- Coordinated with other departments like housekeeping and maintenance to ensure timely completion of tasks.
- Assisted guests with any special requests such as extra pillows or late check-outs.
Licensed Realtor
Grifaldo Properties, Inc.
Jacksonville
11.2016 - Current
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Maintained current and accurate CRM database of prospective customers.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Promoted listings on social media and print advertisements.
- Assisted homeowners with relocation and moving services after sale of each home.
NCPK Assistant Teacher
Excel Learning Center & Child Care
Jacksonville
01.2014 - 10.2016
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Facilitated classroom discussions to promote creative thinking about subject matter.
- Assembled instructional materials for children's projects and play-time.
- Observed student performance and analyzed individual records to assess progress.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Assisted with ongoing evaluation procedures needed to assess development levels of children.
- Worked with paired instructor to develop strategic approach to meeting kids' educational needs.
- Cultivated and deepened relationships with students and parents.
- Observed and tracked behaviors to assist with assessments.
- Assisted main teacher in conducting inside and outside activities with students.
- Maintained state guidelines.
Lead Teacher
SPEC daycare
Jacksonville
07.2009 - 11.2011
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
MBA - Business Administration
Capella University
Minneapolis, MN05.2013
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC06.2009
High School Diploma -
Richlands High School
Richlands, NC05.2003
Skills
- Detail Orientation
- Adaptability and Flexibility
- Verbal and Written Communication
- Buyer and Seller Representation
- Analytical and Logical Thinking
- Client Relations
- Negotiation Management
- Marketing and Advertising
- Service Oriented
- Articulate and Persuasive
- Contract Negotiation
- Client-Focused Service
- Networking and Prospecting
- Guest Experience
- Conflict Resolution
- STR Operations
- Property Management
- Cross-Functional Coordination
- Change Management
- Business Strategy
- Process Improvement
- Real Estate Compliance
- Revenue Protection
- Communication Excellence
Timeline
Senior Guest Services
Patriot Family Homes
07.2023 - Current
Licensed Realtor
Grifaldo Properties, Inc.
11.2016 - Current
NCPK Assistant Teacher
Excel Learning Center & Child Care
01.2014 - 10.2016
Lead Teacher
SPEC daycare
07.2009 - 11.2011
MBA - Business Administration
Capella University
Bachelor of Arts - Psychology
East Carolina University
High School Diploma -
Richlands High School