Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Friedrich

Mooresville

Summary

Dynamic hospitality professional with extensive experience at Hickory Tavern Restaurant, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and menu recommendations. Skilled in conflict resolution and food safety practices, consistently delivering exceptional dining experiences in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Server

Hickory Tavern Restaurant
Mooresville
05.2025 - Current
  • Provided prompt, friendly, and efficient service to guests in a fast-paced dining environment.
  • Accurately took orders, processed payments, and ensured guest satisfaction from seating to departure.
  • Maintained extensive menu knowledge to recommend items and accommodate special requests or dietary needs.
  • Managed multiple tables while prioritizing guest needs and maintaining a clean, organized work area.
  • Collaborated with kitchen and bar staff to ensure timely and accurate food and beverage delivery.

Express Lane Shopper

Harris Teeter
12.2023 - Current
  • Accurately selected and packaged online grocery orders, ensuring correct items, substitutions, and quality standards.
  • Maintained efficiency while meeting daily order fulfillment deadlines and performance goals.
  • Provided excellent customer service during pick-up, resolving issues quickly and professionally.
  • Used handheld devices and inventory systems to locate products and update order status in real time.
  • Organized staging areas for efficient customer pickup and store workflow.

Hostess

Hickory Tavern Restaurant
Mooresville
01.2022 - 12.2023
  • Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service.
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere.
  • Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards.
  • Utilized excellent communication skills to effectively handle high-pressure situations during busy periods.

Education

Bachelors - Child Development

Appalachian State University
Boone
05-2027

High school diploma -

Lake Norman High School
05.2023

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Time management
  • Inventory management
  • Training and mentoring
  • Guest seating
  • Hostess support
  • Menu item recommendation
  • Responsible beverage service
  • Service prioritization
  • Server training
  • Food safety oversight
  • Liquor, wine, and food service
  • Hospitality service expertise
  • Guest engagement
  • Special dietary requirements
  • Professional appearance
  • Sales techniques
  • Calm demeanor
  • Table setting knowledge
  • Food safety practices
  • Point-of-sale system
  • Strong work ethic
  • Cash handling
  • POS
  • Food handling
  • Serving
  • Restaurant experience

Timeline

Server

Hickory Tavern Restaurant
05.2025 - Current

Express Lane Shopper

Harris Teeter
12.2023 - Current

Hostess

Hickory Tavern Restaurant
01.2022 - 12.2023

Bachelors - Child Development

Appalachian State University

High school diploma -

Lake Norman High School

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Samantha Friedrich