Samantha Dill
Concord
Summary
Dynamic in multiple feilds and variation with a proven track record of enhancing customer satisfaction by over 20% through innovative service protocols and effective team leadership. Skilled in conflict resolution and customer relations, adept at fostering professional environments and developing strategic partnerships to drive business growth and repeat customers. I am highly relatable in many fields and stages of life, and i strive to build a relationship and a safety belt with customers with that.
Overview
9
9
years of professional experience
Work History
Assistant Manager/bartender
Pizza Peel LLC
02.2019 - 07.2020
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Streamlined communication processes to foster transparency among departments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Bar Manager/Bartender
Ink N Ivy
10.2017 - 04.2019
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Bar Manager, Bartender
Wooden Robot Brewery
09.2016 - 02.2019
- Collaborated with cross-functional teams to develop compelling digital content that resonated with target audiences.
- Built strong relationships with influencers within the industry for mutually beneficial partnerships and collaborations.
- Maintained a keen understanding of competitors'' activities to stay ahead in the competitive landscape of online marketing efforts.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Bartender, Waitress
Boardwalk Billy's Raw Bar & Ribs
02.2011 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Responded to customer requests for products, services, and company information.
- Responded to customers concerns adequately with the knowledge I've learned to ensure others have that same knowledge and feel comfortable in the resolution.
Education
High School Diploma -
Mount Pleasant High School
Mt Pleasant, NC01-2010
Skills
- Customer service
- Engaging personality and very relatable to others
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Conflict resolution
- Workload management
- Customer rapport
- Learning the knowledge to correctly help a customer understand any questions or concerns and feel safe in the resolution
Timeline
Assistant Manager/bartender
Pizza Peel LLC
02.2019 - 07.2020
Bar Manager/Bartender
Ink N Ivy
10.2017 - 04.2019
Assistant Bar Manager, Bartender
Wooden Robot Brewery
09.2016 - 02.2019
Bartender, Waitress
Boardwalk Billy's Raw Bar & Ribs
02.2011 - 11.2017
High School Diploma -
Mount Pleasant High School
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