Samantha Curry
Raleigh
Summary
Detail orientated and friendly professional with a strong background of navigating complex systems and procedures to resolve issues. Over five years' experience in the customer service field and over four years' experience in the federal government. Flexible team player with excellent oral and written communication skills, ability to diffuse hostile situations and a personal nature attuned to frequent change all while managing large amounts of inbound calls and clients. Motivated to further career in customer service and finance while ensuring a smile on the customers face.
Overview
6
6
years of professional experience
Work History
Vet Assistant
Hilltop Animal Hospital
12.2023 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting while accurately scheduling doctors surgery on proper days.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provided customer support to clients, answering questions and addressing concerns.
Finance Assistant
Everyday Pools
02.2022 - 02.2024
- Supported the finance team by processing invoices, emailing, scanning or faxing accurately.
- Processed accounts payable, receivables, bank reconciliations, and financial statements for all business accounts.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supervised new hires in the area they were hires for and showed how to access our systems ( Excel, point of Sale, Desco, Quickbooks).
Tax Examiner
Internal Revenue Service, IRS
12.2021 - 03.2023
- Prioritized tasks by keeping track of my inventory and being able to make decisions independently on what task to handle first.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Managed and maintained all office administrative on the team by using Outlook, Microsoft Excel, and Word.
Customer Service Representative
Internal Revenue Service, IRS
10.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled high call volumes in call center which consisted of 30-40 calls a day consisting of research calls, balance due calls and collection calls.
- Prioritized tasks by keeping track of my inventory and being able to make decisions independently on what task to handle first.
- Received two 100% national reviews by providing
- Used complex computer programs and information systems such as Microsoft Office (Word, PowerPoint, Excel, Publisher).companionate customer service and resolving taxpayers issues.
Education
High School Diploma -
Sachem East High School
Farmingville, NY06-2024
Skills
- Critical thinking
- Data entry
- Customer service
- Call center experience
- Microsoft Excel
- Payment processing
- Problem resolution
- Active listening
- Administrative support
- Microsoft Office Suite
- QuickBooks experience
Timeline
Vet Assistant
Hilltop Animal Hospital
12.2023 - Current
Finance Assistant
Everyday Pools
02.2022 - 02.2024
Tax Examiner
Internal Revenue Service, IRS
12.2021 - 03.2023
Customer Service Representative
Internal Revenue Service, IRS
10.2018 - 12.2021
High School Diploma -
Sachem East High School
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