Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Samantha Cotton

Charlotte,NC

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Mellow Mushroom
08.2024 - Current
  • Managed approximately 15-25 employees, and all incoming manager calls, including our reviews system and all guest responses
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established time frames.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Manager

Domino's Pizza
08.2021 - 06.2024
  • Responsible for opening the store and all prep for the entire week.
  • Handled most incoming calls approximately 20-30 a day, especially customer complaints
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Facilitated day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Case Advisor

Reliance Financial Group LLC
07.2020 - 08.2021
  • Make minimum of 175 outbound calls
  • Answer incoming calls
  • Take payments
  • Set up payment arrangements
  • Adjust payment structure
  • Take escalated calls as a senior advisor

Education

High school or equivalent -

Pueblo County High School
Pueblo, CO
05.2010

Skills

  • Service excellence
  • Effective organizational skills
  • Training
  • Fast learner
  • Sales
  • Culinary preparation
  • Customer service
  • Team leadership
  • Time management
  • Staff training and development
  • Staff management
  • Task delegation
  • Schedule preparation
  • Inventory management

Certification

Servsafe certified.

Assessments

  • Customer Service — Highly Proficient
  • July 2020
  • Identifying and resolving common customer issues
  • Full results: Highly Proficient
  • Call Center Customer Service — Highly Proficient
  • Applying customer service skills in a call center setting.
  • Front Desk Agent (Hotel) — Highly Proficient
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Work Style: Reliability — Familiar
  • Tendency to be dependable and come to work
  • Full results: Familiar
  • Scheduling — Highly Proficient
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Manager

Mellow Mushroom
08.2024 - Current

Manager

Domino's Pizza
08.2021 - 06.2024

Case Advisor

Reliance Financial Group LLC
07.2020 - 08.2021

High school or equivalent -

Pueblo County High School

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Samantha Cotton