Samantha Coates
SELMA
Summary
Certified CNA who is very charismatic and consistent in maintaining a positive attitude. Has a clear understanding of empathy for others, is hard-working, and willing to be uncomfortable for success and growth. Has a genuine passion for helping the growth and healing of others. Highly capable of teamwork and working amongst staff to improve conditions, safety, and development of workspace.
Overview
5
5
years of professional experience
Work History
Daycare Worker
Kenly Missionary Baptist Church Childcare Center
06.2022 - Current
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepare meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Read aloud and play alphabet games to encourage literacy.
- Develop and enforce positive strategies to encourage good behavior.
- Care for various ages and assist with feeding, dressing, and daily activities.
- Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
- Provide comfort and love to create a safe and healthy environment for children.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Assisted in potty training and toilet hygiene.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Documented children's growth and development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings, and any medications administered.
Sales Associate
Monster Batting Cages
02.2021 - 05.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming phone calls to provide store products and service information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, improving customer retention rates.
Sales Associate
Aerie By American Eagle
07.2020 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
North Johnston High School
Kenly, NC06-2023
Skills
- Patience and empathy
- Social and academic development
- Safety and sanitation understanding
- Developmental milestones
- Care management
- Teambuilding
- PPE use
- Health and safety regulations
- Infant care
- CPR certified
Timeline
Daycare Worker
Kenly Missionary Baptist Church Childcare Center
06.2022 - Current
Sales Associate
Monster Batting Cages
02.2021 - 05.2022
Sales Associate
Aerie By American Eagle
07.2020 - 02.2021
High School Diploma -
North Johnston High School
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