Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Coates

SELMA

Summary

Certified CNA who is very charismatic and consistent in maintaining a positive attitude. Has a clear understanding of empathy for others, is hard-working, and willing to be uncomfortable for success and growth. Has a genuine passion for helping the growth and healing of others. Highly capable of teamwork and working amongst staff to improve conditions, safety, and development of workspace.

Overview

5
5
years of professional experience

Work History

Daycare Worker

Kenly Missionary Baptist Church Childcare Center
06.2022 - Current
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepare meals, snacks, and refreshments for children according to dietary needs and restrictions.
  • Read aloud and play alphabet games to encourage literacy.
  • Develop and enforce positive strategies to encourage good behavior.
  • Care for various ages and assist with feeding, dressing, and daily activities.
  • Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
  • Provide comfort and love to create a safe and healthy environment for children.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Increased parent satisfaction with regular communication about their child's progress and daily experiences.
  • Monitored children's activities to verify safety and wellbeing.
  • Provided support and guidance to children in conflict resolution.
  • Assisted in potty training and toilet hygiene.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Documented children's growth and development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Logged information regarding naps, feedings, and any medications administered.

Sales Associate

Monster Batting Cages
02.2021 - 05.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming phone calls to provide store products and service information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used technology resources to assist customers in locating and selecting items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, improving customer retention rates.

Sales Associate

Aerie By American Eagle
07.2020 - 02.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds by store policy.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Used technology resources to assist customers in locating and selecting items.

Education

High School Diploma -

North Johnston High School
Kenly, NC
06-2023

Skills

  • Patience and empathy
  • Social and academic development
  • Safety and sanitation understanding
  • Developmental milestones
  • Care management
  • Teambuilding
  • PPE use
  • Health and safety regulations
  • Infant care
  • CPR certified

Timeline

Daycare Worker

Kenly Missionary Baptist Church Childcare Center
06.2022 - Current

Sales Associate

Monster Batting Cages
02.2021 - 05.2022

Sales Associate

Aerie By American Eagle
07.2020 - 02.2021

High School Diploma -

North Johnston High School
Samantha Coates