Certified CNA who is very charismatic and consistent in maintaining a positive attitude. Has a clear understanding of empathy for others, is hard-working, and willing to be uncomfortable for success and growth. Has a genuine passion for helping the growth and healing of others. Highly capable of teamwork and working amongst staff to improve conditions, safety, and development of workspace.
Overview
5
5
years of professional experience
Work History
Daycare Worker
Kenly Missionary Baptist Church Childcare Center
06.2022 - Current
Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
Taught children to organize toys, wash hands, and share by leading by example.
Enforced rules and managed behavior through developmentally appropriate discipline.
Prepare meals, snacks, and refreshments for children according to dietary needs and restrictions.
Read aloud and play alphabet games to encourage literacy.
Develop and enforce positive strategies to encourage good behavior.
Care for various ages and assist with feeding, dressing, and daily activities.
Support children’s emotional and social development, encouraging understanding of others and positive self-concepts.
Provide comfort and love to create a safe and healthy environment for children.
Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Increased parent satisfaction with regular communication about their child's progress and daily experiences.
Monitored children's activities to verify safety and wellbeing.
Provided support and guidance to children in conflict resolution.
Assisted in potty training and toilet hygiene.
Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Documented children's growth and development.
Helped children develop motor skills in preparation for preschool and kindergarten.
Logged information regarding naps, feedings, and any medications administered.
Sales Associate
Monster Batting Cages
02.2021 - 05.2022
Helped customers find specific products, answered questions, and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming phone calls to provide store products and service information.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Trained new team members in cash register operation, stock procedures, and customer services.
Used technology resources to assist customers in locating and selecting items.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Prepared merchandise for the sales floor by pricing or tagging.
Helped customers locate products and checked store systems for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges, and refunds by store policy.
Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
Trained new team members in cash register operation, stock procedures, and customer service.
Helped customers find specific products, answered questions, and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Worked with fellow sales team members to achieve group targets.
Answered product questions with up-to-date knowledge of sales and promotions.
Trained new team members in cash register operation, stock procedures, and customer service.
Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
North Johnston High School
Kenly, NC
06-2023
Skills
Patience and empathy
Social and academic development
Safety and sanitation understanding
Developmental milestones
Care management
Teambuilding
PPE use
Health and safety regulations
Infant care
CPR certified
Timeline
Daycare Worker
Kenly Missionary Baptist Church Childcare Center
06.2022 - Current
Sales Associate
Monster Batting Cages
02.2021 - 05.2022
Sales Associate
Aerie By American Eagle
07.2020 - 02.2021
High School Diploma -
North Johnston High School
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