Samantha Avelar
Charlotte
Summary
Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Novant Health Medical Center
Huntersville, NC
11.2025 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Dietary Aide
The Barclay at SouthPark
Charlotte, NC
02.2025 - 10.2025
- Assisted in meal preparation and assembly for residents, ensuring dietary needs met.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to safety protocols.
- Delivered meals to residents, providing excellent customer service and addressing special requests.
- Supported nutrition staff in inventory management, tracking supplies and reporting shortages.
- Followed proper sanitation procedures while handling food items to ensure compliance with health regulations.
Pawnbroker
Cash America
Charlotte, NC
02.2024 - 01.2025
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed daily cash transactions and balanced registers accurately.
Server
Chapter 6
Charlotte, NC
04.2023 - 01.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Provided menu recommendations based on customer preferences and dietary restrictions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess/Server
Moon Thai & Japanese
Charlotte, NC
04.2022 - 02.2023
- Greeted and seated guests, ensuring a positive dining experience from arrival to departure.
- Managed reservations and waitlists efficiently, optimizing table turnover and guest flow.
- Collaborated with servers and kitchen staff to communicate guest needs and special requests effectively.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall ambiance.
Head Hostess
Sea Level Oyster Bar
Charlotte, NC
07.2021 - 05.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Apparel Associate
Walmart
Charlotte, NC
01.2021 - 06.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise presentation standards to ensure appealing displays throughout store.
- Processed inbound shipments and organized stockroom to optimize inventory management.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Retail Sales Associate
Kate Spade
Charlotte, NC
02.2020 - 12.2020
- Analyzed sales data to identify trends, adjusting approaches to maximize revenue opportunities.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Christopher & Banks
Charlotte, NC
03.2019 - 01.2020
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Participated in periodic inventory counts to maintain accurate stock levels.
Education
High School Diploma -
Common Wealth High
Charlotte, NC06-2019
Skills
- Professionalism and etiquette
- Fluent bilingualism
- Excellent people skills
- Reliable and punctual
- Problem-solving skills
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Novant Health Medical Center
11.2025 - Current
Dietary Aide
The Barclay at SouthPark
02.2025 - 10.2025
Pawnbroker
Cash America
02.2024 - 01.2025
Server
Chapter 6
04.2023 - 01.2024
Hostess/Server
Moon Thai & Japanese
04.2022 - 02.2023
Head Hostess
Sea Level Oyster Bar
07.2021 - 05.2022
Apparel Associate
Walmart
01.2021 - 06.2021
Retail Sales Associate
Kate Spade
02.2020 - 12.2020
Retail Sales Associate
Christopher & Banks
03.2019 - 01.2020
High School Diploma -
Common Wealth High