Sam Ellis
Newport
Summary
Highly adaptable and experienced USMC veteran with a track record of thriving in fast-paced and ever-changing work environments. Demonstrated expertise in applying technical knowledge to real-world scenarios, showcasing exceptional problem-solving skills. Motivated team player driven by a strong desire for continuous growth and learning.
Overview
7
7
years of professional experience
Work History
Retention Account Manager
Garfield Refining
Remote
06.2024 - Current
- Optimized internal processes by identifying gaps and inefficiencies, proposing solutions for streamlining account management operations.
- Coordinated with internal teams to resolve customer issues promptly, resulting in increased satisfaction ratings among clients.
- Collaborated with the sales team to identify opportunities for account growth and expansion.
- Improved customer retention rates by developing and implementing account management strategies.
Crew Leader
Mike Lawrence Electric LLC
Newport, NC
11.2022 - 06.2024
- Manages crews of 2-6 on various jobs ranging from troubleshooting to complete wiring of custom homes
- Responsible for guiding simultaneous projects from start to finish, within established timetables, while meeting code and customer approval
- Communicates effectively with Homeowners, Builders, and additional trades/contractors
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Crew Leader
Solid Ground Electric LLC
Charleston, SC
05.2021 - 10.2022
- Completed small scale projects on schedule and integrated with other crews in order to complete larger scale projects
- Maintained stock, completed documentation of projects, and ensured safety of all employees on site
- Trained employees in time management and proper ways to complete job duties.
Service Manager
Southern Current DG LLC
11.2017 - 05.2021
- Serviced and managed 600+ solar installations throughout the state, including Commercial systems
- Scheduled service, documented maintenance and issues, and contact with owners of all existing solar installations
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Education
High School -
Saint Mark's High School
Wilmington, DelawareAssociate of Science -
Coastal Carolina Community College
Jacksonville, NCSkills
- Data-driven decision making
- Performance metrics analysis
- Customer retention strategies
- Self motivation
- CRM software proficiency
- Excellent communication skills
- Teamwork
- Customer service
Timeline
Retention Account Manager
Garfield Refining
06.2024 - Current
Crew Leader
Mike Lawrence Electric LLC
11.2022 - 06.2024
Crew Leader
Solid Ground Electric LLC
05.2021 - 10.2022
Service Manager
Southern Current DG LLC
11.2017 - 05.2021
High School -
Saint Mark's High School
Associate of Science -
Coastal Carolina Community College
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